Customer Quality Engineer

CyberCoders; Shelbyville (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Job summary

CyberCoders in Shelbyville, KY is seeking a Customer Quality Engineer to serve as the primary customer quality contact, addressing concerns and driving timely resolution.

You will lead investigations using 8D, 5-Why, and CAPA, coordinate audits and customer requests, and partner with Manufacturing, Engineering, and Operations to prevent recurrence.

The role requires a engineering or related degree and experience in automotive or regulated manufacturing with knowledge of IATF 16949 and ISO 9001.

Qualifications

• Bachelor's degree in Engineering or related discipline, or equivalent experience.
• Experience in automotive/manufacturing with knowledge of IATF 16949 and ISO 9001.
• Proven experience leading customer complaint investigations and CAPA using 8D/5-Why.

Responsibilities

• Serve as primary customer quality contact and resolve quality concerns.
• Lead investigations using 8D, 5-Why, and CAPA.
• Coordinate customer audits and quality reviews.
• Collaborate with Manufacturing, Engineering, and Operations to prevent recurrence.
• Monitor quality metrics and drive continuous improvement.

Skills

Quality engineering

Root cause analysis

CAPA

Education

Bachelor's degree in Engineering or related field

Tools

IATF 16949

ISO 9001

Job description

Title: Customer Quality Engineer
Location: Shelbyville, KY 40065
Salary: $65,000 - $85,000 DOE

What You Will Be Doing

• Serve as the primary customer quality contact, responding to quality concerns and ensuring timely issue resolution
• Lead customer complaint investigations, containment activities, and corrective actions utilizing 8D, 5-Why, and other root cause methodologies
• Coordinate and support customer audits, quality reviews, and customer requests while building strong customer relationships
• Partner with Manufacturing, Engineering, and Operations teams to identify process improvements and prevent recurring quality issues
• Monitor customer quality metrics, maintain quality documentation, and drive continuous improvement initiatives to enhance customer satisfaction and product performance

What You Need for This Position

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, and/or relevant experience in Customer Quality, Quality Engineering, Manufacturing Engineering, or a similar role
• Experience in automotive, manufacturing, or other highly regulated industries, with working knowledge of IATF 16949, ISO 9001, and customer quality requirements
• Proven experience leading customer complaint investigations, corrective actions, and root cause analysis using methodologies such as 8D, 5-Why, and CAPA
• Ability to interpret engineering drawings, specifications, and quality documentation, with experience supporting customer audits, containment activities, and continuous improvement initiatives

What's In It for You

Full benefits package (Medical, Dental, Vision, Life, LTD/STD, 401k with matching) and more!