Customer Programs Integration Lead

Ameren Services Company

St. Louis (MO)

On-site

USD 111,000 - 172,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage on date of hire

Pension plan: cash balance

401(k) with company match

Paid vacation and holidays

Parental leave

Job summary

Ameren Missouri is seeking a Customer Programs Integration Manager to be the voice of the customer across our energy solutions portfolio. You will translate customer and market insights into actionable recommendations to improve outcomes and business performance.

The role drives customer experience, informs program development, and supports portfolio growth in areas like beneficial electrification, demand-side management, distributed energy resources, grid modernization, and emerging

Qualifications

Bachelor's degree and seven or more years of professional experience in related fields.
Three or more years of project management experience.
Experience with CRM systems and Salesforce to analyze customer engagement and feedback.
Strong written, verbal, and presentation communication skills.

Responsibilities

Serve as the voice of the customer across a customer-facing energy programs portfolio, developing understanding of needs and market trends.
Lead the department's customer intelligence program, establishing processes and capabilities to collect, synthesize, and share intelligence.
Foster a customer-informed culture by communicating key findings to strengthen decision-making and program development.
Translate intelligence into action by informing program enhancements, customer engagement approaches, communications, and portfolio priorities.
Drive a coordinated customer experience across the portfolio by aligning journeys, messaging, outreach, and cross-functional activities.