Customer Programs Integration Manager

Ameren Corporation; St. Louis (MO); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

Medical coverage on date of hire

Pension plan (100% employer paid cash)

401(k) with company match

Paid vacation and holidays

Paid parental leave

Job summary

Ameren Missouri is seeking a Customer Programs Integration Manager to voice customer needs across a broad portfolio of energy programs. You will translate insights into actionable recommendations to improve customer outcomes and program performance.

The role drives a customer-informed culture, leads the customer intelligence program, and coordinates efforts across teams to enhance engagement and portfolio growth while balancing regulatory and operational goals.

Qualifications

• Bachelor’s degree required with 7+ years of experience in customer insights, market intelligence, operations, analytics, or related fields; or advanced degree with 5+ years of experience.
• 3+ years of project management experience is required.
• Demonstrated ability to lead cross-functional initiatives and communicate clearly.

Responsibilities

• Voice of the customer across Ameren Missouri's energy programs portfolio to inform design and offerings.
• Lead customer intelligence program with processes to collect and share insights.
• Translate intelligence into actions for program enhancements and engagement approaches.
• Align messaging and outreach to deliver a cohesive customer experience across the portfolio.
• Monitor engagement metrics and identify opportunities for portfolio growth and innovation.

Skills

Customer insights

Market intelligence

Analytics

Communication

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

Job description

About Ameren Missouri

Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.

Our benefits include

• Medical coverage on date of hire
• 100% employer paid cash balance pension plan
• 401(k) with company match fully vested on date of hire
• Minimum of 15 days paid vacation and 12 paid holidays
• Paid parental leave and family caregiver leave
• Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees.

About The Position

The Customer Programs Integration Manager serves as the voice of the customer across Ameren Missouri's portfolio of customer energy solutions. By leveraging customer insights, market intelligence, program results, and stakeholder feedback, this role helps identify opportunities, inform program development, and drive customer-centered business decisions across the department. Working across program teams and business partners, the position translates customer and market insights into actionable recommendations that improve customer outcomes and business performance. The role supports innovation and portfolio growth across areas such as beneficial electrification, demand-side management, distributed energy resources, grid modernization, and emerging technologies. Through alignment of customer needs and business objectives, the Customer Programs Integration Manager advances scalable solutions that improve program effectiveness, strengthen customer relationships, and support Ameren Missouri's operational, regulatory, and business objectives.

Key responsibilities include

• Serve as the voice of the customer across a customer-facing energy programs portfolio, developing a deep understanding of customer needs, market trends, and emerging opportunities to identify opportunities and inform program design, enhancements, and offerings.
• Lead the department's customer intelligence program, establishing processes, tools, and capabilities to collect, synthesize, and share customer, market, and industry intelligence.
• Foster a customer-informed culture by actively communicating key findings across the department to strengthen customer-centered decision-making and program development.
• Translate intelligence into action by informing program enhancements, customer engagement approaches, communications, new offerings, and portfolio priorities to deliver a consistent and customer-centered experience.
• Drive a coordinated customer experience across the portfolio by aligning customer journeys, messaging, outreach, and cross-functional activities to deliver a consistent and customer-centered experience.
• Maintain a portfolio-wide view of customer engagement and communications, partnering across programs to align messaging, optimize outreach timing, and deliver a more cohesive customer experience.
• Identify and evaluate opportunities for portfolio growth and innovation, including beneficial electrification, distributed energy resources, grid modernization, emerging technologies, and other customer-focused energy solutions.
• Monitor customer, operational, and program effectiveness metrics to identify improvement opportunities, support business cases and recommendations, and enhance customer outcomes.
• Lead customer-focused initiatives and special projects that improve program effectiveness, customer experience, and portfolio outcomes.

Minimum Qualifications

Bachelor’s degree from an accredited University is required and seven or more years of professional experience in customer insights, market intelligence, operations, consultative services, communications, analytics, general business, or a related field; or advanced degree with five or more years of professional experience. Three or more years of project management experience required.

Preferred Qualifications

Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and drive results. Experience evaluating customer needs and translating complex business challenges into practical solutions. Strong analytical and problem-solving skills, including the ability to assess opportunities, risks, and tradeoffs. Excellent written, verbal, and presentation communication skills. Demonstrated ability to build effective relationships with customers, business partners, and internal stakeholders. Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment. Demonstrated ability to balance short-term priorities with long-term objectives, making timely decisions that consider broader business impacts and support sustainable outcomes. Experience working with customer relationship management (CRM) systems and customer data repositories (e.g., Salesforce) to analyze customer engagement, program participation, and customer feedback. Foundational understanding of the energy and utility industry. In addition to the above qualifications, the successful candidate will demonstrate: Proven ability to synthesize disparate data sources into a clear, cohesive perspective that informs decision-making and drives results. Proficiency with Microsoft Office products

Additional Information

Ameren’s selection process includes a series of interviews and may include a leadership assessment process. Specific details will be provided to qualified candidates. Compensation Range: $111,100.00 - $172,200.00 At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance. If end date is listed, the posting will come down at 12:00 am on that date: Tuesday September 29, 2026

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.

Ameren is a leader in the energy industry, and our transformation toward more clean, renewable energy is also transforming other industries and infrastructure in our communities.

As a regional company serving local customers, we not only serve our communities, we're a part of them.

This isn't just a job. At Ameren, we invest in you, so you can power the quality of life you want.