Senior Energy Programs & Customer Solutions Lead

SMUD; Sacramento (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

SMUD in Sacramento seeks a senior-level Program Lead to drive implementation of multiple customer-facing programs, coordinate budgets, and optimize pathways across a growing electrification portfolio. You will balance adoption, load impacts, equity, and overall program value while guiding design enhancements and stakeholder engagement.

The ideal candidate combines strategic thinking, operational leadership, and customer focus to ensure high-quality, scalable program delivery across contractors,

Qualifications

• Experience leading complex programs and coordinating multiple product/service initiatives.
• Strong budgeting, forecasting, and performance reporting skills.
• Ability to work with contractors, vendors, and community partners to deliver programs.

Responsibilities

• Develops and manages program implementation plans, budgets, and performance metrics.
• Leads cross-functional teams to expand outreach and improve program delivery.
• Provides trusted customer service coordination and stakeholder engagement across SMUD programs.

Skills

Program leadership

Budget coordination

Cross-functional collaboration

Contract management

Customer engagement

Education

High school diploma

Bachelor’s degree desirable

Tools

Excel

PowerBI

Job description

SMUD in Sacramento seeks a senior-level Program Lead to drive implementation of multiple customer-facing programs, coordinate budgets, and optimize pathways across a growing electrification portfolio. You will balance adoption, load impacts, equity, and overall program value while guiding design enhancements and stakeholder engagement.

The ideal candidate combines strategic thinking, operational leadership, and customer focus to ensure high-quality, scalable program delivery across contractors,