Customer Portfolio Manager, Broadcom Software

Broadcom Inc.; Plano (TX); On-site; USD 155,000 - 248,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(K) participation including company

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company paid holidays

Paid sick leave

Vacation time

Job summary

Broadcom Inc. in Plano, TX is seeking a Customer Portfolio Manager to support a team of Account Directors, maximize retention, and drive growth in Broadcom’s software portfolio.

The role is in-office daily, coordinating with cross-functional teams to ensure on-time renewals and accurate forecasts. You will lead deal structuring, pricing approvals, and end-of-quarter reviews while leveraging Oracle CPQ and CRM tools to optimize revenue.

Qualifications

• Bachelor's degree preferred; 12+ years of experience in a technology-focused role may be considered
• Strong project management and organizational skills; high-volume renewal environment
• Ability to collect, analyze and interpret data for renewals and cost optimization
• Excellent written and verbal communication across all levels of the organization
• Experience in Renewals, Customer Success, Account Management or Sales
• Proficient in CRM software and CPQ quoting (Oracle preferred)
• Enthusiastic, a strong work ethic, and a relentlessly positive attitude

Responsibilities

• Work with account owners to optimize license purchases based on need and forecasted growth
• Generate standard documents and quotes using Oracle CPQ; guide on structuring profitable deals
• Collaborate with cross-functional teams to resolve escalations
• Secure and document approvals for discounts and contract terms
• Manage end of quarter deal reviews with stakeholders
• Collaborate with legal, finance, bookings to produce quotes
• Train team on system updates and changes
• Provide strategic input to account discussions with Product, Legal, and Finance

Skills

Project management

Data analysis

Communication

Work under pressure

Renewals experience

CRM software

CPQ quoting

Positive attitude

Education

Bachelor's degree preferred

12+ years technology experience

Tools

Oracle CPQ

CRM software

Job description

Job Title: Customer Portfolio Manager, Broadcom Software

As a Customer Portfolio Manager (CPM), you will be responsible for supporting a team of Account Directors to maximize retention, minimize churn risk, and drive growth inside Broadcom’s software book of business. You will actively engage with key decision-makers and cross-functional teams to uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast. This is a quota-carrying position located in Broadcom's office in Plano, TX. CPMs are expected to be in the office every day.

Responsibilities

• Working with account owners to optimize license purchases based on current need and forecasted growth, rationalizing and consolidating software purchases where applicable and establishing appropriate contract term length


• Generating standard documents and quotes through the Oracle CPQ tool and providing guidance to account owners on structuring profitable, compliant deals & accelerating deal closures within Oracle system


• Exemplifying a “hands-on” approach to complex situations or escalations & collaborating with cross-functional teams to resolve


• Ensuring required approvals are secured and documented for price discounts, contractual terms, payment terms and in line with published sales and business policies


• Managing end of quarter deal reviews with key stakeholders to efficiently handle end of quarter contracting


• Collaborating with business units, legal, systems testing, and bookings/finance to eliminate rework and produce comprehensive quotes


• Consistently contributing to team and assisting management on special ad-hoc projects as requested


• Evaluating current processes, offering recommendations and implementing solutions for areas of improvement to ensure revenue generating activities are prioritized


• Proactively reviewing datasets to ensure overall forecast hygiene


• Becoming an expert on Oracle CPQ quoting tools, reviewing and enforcing revenue recognition compliance for all quoting and serving as an escalation point to account owners and Managing Directors when questions arise


• Facilitating and/or assisting in training new and existing team members on system updates and changes


• Providing a holistic viewpoint in strategic account discussions bringing forward the varying aspects of our business (i.e. Product, Legal, and Finance)

Qualifications

• Strong project management/organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume renewal environment


• Ability to collect, analyze and interpret data to apply to software renewals, rationalization and cost optimization strategy


• Demonstrated ability to effectively communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing


• Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor


• Prior experience in Renewals, Customer Success, Account Management or Sales


• Proficient in CRM software and CPQ quoting (Oracle ideally)


• Enthusiasm, a strong work ethic, and a relentlessly positive attitude

Experience/Education: Bachelor's degree preferred. Relevant years' experience in lieu of a degree may be considered 12+ years related experience in a technology-focused role required

Compensation and Benefits

The On Target Earnings (OTE) range for this position is USD 154,700.00 To USD 247,500.00 OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth. All subject to relevant plan documents and award agreements.

Broadcom offers a competitive and comprehensive benefits package:

• Medical, dental and vision plans


• 401(K) participation including company matching


• Employee Stock Purchase Program (ESPP)


• Employee Assistance Program (EAP)


• Company paid holidays


• Paid sick leave


• Vacation time

The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.

We will also consider qualified applicants with arrest and conviction records consistent with local law.

We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions. For more information please visit our video library and check out our Connected by Broadcom series. Follow us on Linked In Broadcom Inc.