Customer Portal & Data Quality Specialist

Oil Dri Corporation; Chicago (IL); Hybrid; USD 39,000 - 48,750; Full time

Benefits offered by this job

Competitive pay

401(k) match

PTO & holidays

Career growth

Fitness reimbursement

Job summary

Oil-Dri Corporation of America, a leading sorbents manufacturer, seeks an Associate Customer Portal Specialist in Chicago, IL. The role features a hybrid schedule with onsite Monday–Wednesday at the Wrigley Building, handling data entry for orders, shipments and invoices.

You will input data, perform quality checks, support portal users, collaborate with internal teams, and generate reports on data accuracy and KPIs.

Qualifications

• High school diploma or equivalent required.
• Experience with data entry and customer portals preferred.
• Experience in B2B customer service is a plus.

Responsibilities

• Input and update customer data, orders, shipments, and invoices in portals.
• Perform regular data quality checks for accuracy.
• Monitor portals to reflect current transactions.
• Troubleshoot portal issues with IT/support.
• Collaborate with internal teams to gather information.
• Communicate with customers to verify data and assist navigation.
• Identify opportunities to improve data entry processes.
• Propose efficiency enhancements to streamline workflows.
• Maintain detailed records of interactions and data entry.
• Generate reports to track KPIs and data accuracy.

Skills

Data entry

Customer portals

MS Office

Attention to detail

Communication

Teamwork

B2B customer service

Education

High school diploma or equivalent

Data management certification (nice to have)

Tools

Data entry software

Job description

Oil-Dri Corporation of America, a leading sorbents manufacturer, seeks an Associate Customer Portal Specialist in Chicago, IL. The role features a hybrid schedule with onsite Monday–Wednesday at the Wrigley Building, handling data entry for orders, shipments and invoices.

You will input data, perform quality checks, support portal users, collaborate with internal teams, and generate reports on data accuracy and KPIs.