Customer Planning & Service Manager

Amcor LLC; Oshkosh (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Health Savings Account

Retirement Savings Plan

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor LLC is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and strategic initiatives. You will partner with the CP&S Director to align priorities across AFNA, Supply Chain, and the Business Unit, while building a high-performance team committed to continuous improvement.

The role requires a Bachelor’s degree in Business or related field, 7–10 years in operations, planning or customer service leadership, and preferably

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field required.
• 7–10 years experience in operations, customer service, planning, or related leadership roles.
• APICS CPIM certification preferred, not mandatory.

Responsibilities

• Partner with CP&S Director in strategic planning and execution of AFNA, Supply Chain, and Business Unit priorities.
• Ensure inventory and service targets are met by supporting production planning and optimizing inventory.
• Prepare content for business sessions and presentations with stakeholders, demonstrating strong business acumen.
• Identify and implement processes that improve lead-times, cost, and service across the supply chain.
• Collaborate with Operations, Sales, IT, and Marketing to drive continuous improvement and service excellence.
• Develop organizational capability through recruitment, development, and retention of top talent, including performance reviews and succession planning.
• Act as backup for the CP&S Director as needed.

Education

Bachelor’s degree in Business, Supply Chain, or related field

APICS CPIM certification (preferred)

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionThe Manager of Customer Planning & Service is accountable for an integrated Supply Chain team focused on service, inventory, and other critical business initiatives, and may include oversight of Supply Planning, Scheduling, Demand Planning, Material Planning, Supply Chain Analyst, and/or Customer Service team members.This position is accountable for identifying and implementing processes that balance demand, plant capacity, and optimally replenish inventory while ensuring key service metrics are achieved. This role is also expected to establish and maintain an engaged team culture of high performance, quality, and continuous improvement.WHAT YOU GET TO DOPartner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectivesEnsure inventory and service targets are met by proactively supporting production planning processes and optimizing inventoryPrepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presenceProvide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset baseWork closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customersBuild organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plansServe as a strong partner with Operations, and maintain understanding of Customer Service processes and expectationsAct as backup for the CP&S Director as neededWHAT WE VALUEAbility to communicate effectively and positively influence directly and indirectlyResults orientation that delivers on key business objectives, high accountability and resiliencyStrong leadership within a dynamic, combined SC & CS teamCritical thinking that enables innovative solutions/continuous improvement and learningGrowth mindset that embraces challenges and acts as a positive agent of changeEffective knowledge of products, systems, and manufacturing processesWHAT WE WANT FROM YOUBachelor’s degree in Business, Supply Chain, or related field7-10 years experience in operations, customer service, planning, or related leadership rolesPreferred APICS – CPIM certificationA sound grasp of Supply Chain information technology and related planning processes/systemsOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)