Customer Service Supervisor

Amcor LLC; Oshkosh (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Discretionary annual bonus

Wellbeing program

Flexible time off (80 hours+)

Job summary

Amcor LLC in Oshkosh, WI, seeks a Customer Service Supervisor I to lead a team of Specialists handling customer relationships and orders, aligning resources to maximize both customer and employee experience in North America.

You will coach staff, address non-conformances, visit customer facilities, support complex service models like VMI and export, and partner with Sales on presentations and discussions to strengthen relationships.

Qualifications

• Bachelor’s degree preferred in a related field.
• 3-5 years of experience including prior leadership, preferably in manufacturing.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team of Specialists managing customer relationships and orders.
• Align resources to maximize customer and employee experience while meeting metrics.
• Coach team on corrective actions and root-cause analysis to reduce non-conformances.
• Oversee order management, customer communications, and collaboration with sales.
• Support complex service models (VMI, export) and travel to customer facilities.

Skills

Leadership

Team coordination

Communication

Education

Bachelor’s Degree

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionThe Customer Service Supervisor I is responsible for leading a team of Specialists who manage the customer relationship. They are accountable for guiding their team to meet customer needs and drive business results. This is the first level of supervision within the Customer Service group. The level I is proficient at the below duties and requires intermittent Management support.WHAT YOU GET TO DOGeographic Scope: North AmericaNumber of colleagues directly reporting to this job: 7-12Align team resources and workloads to maximize customer and employee experience while ensuring adherence to department metrics and standard work processesLeverage your team’s diverse perspectives and capabilities to identify innovative opportunities to anticipate/meet customer needsCoach team to ensure individuals are implementing/communicating corrective action to eliminate non-conformances; understand root cause with repetitive errors and address accordinglyBuild organizational capability through recruitment, development, and retention of top talent with manager support (i.e. robust performance reviews, clear annual goal objectives, talent development, biannual talent reviews and succession plans)Visit customer facilities & participate in AFNA plant tours to strengthen relationshipsOversee order management and customer communications, partnering with sales on customer facing presentations and face to face customer discussionsSupport complex service models and provide guidance to team [i.e., sub-contract, consignment, Vendor Managed Inventory (VMI) and export]Serve as first point of escalation for customer issues and provide leadership working in collaboration with other functional areas to find resolutions (i.e. customer orders, graphics, ship dates, quality concerns).Develop an understanding of department metrics to identify trends (i.e. quality, workload, engagement)Seek out continuous improvement opportunities and support implementations. Learn how solutions impact the upstream/downstream process (technical acumen).WHAT WE VALUEThought Leadership - ability to challenge the status quo in alignment with a drive for excellenceTeam Leadership - focusing, aligning, and building an effective TeamChange Leadership - transforming and aligning a team to drive improvementSupporting and energizing the organization in creating a customer-centric culture.Collaboration and Influencing - working well with others who do not work for you; working as a team to have a positive impact on business performanceStrong administrative and organizational skills to manage daily work requirements and service improvement initiativesWHAT WE WANT FROM YOUEducation - Bachelor’s Degree PreferredExperience – 3-5 years of experience, including prior leadership, preferably within manufacturing, or related experienceRegular attendanceFrequent interaction with othersAbility to sit up to 100% of timeAbility to communicate up to 100% of timeAbility to move from one place to another up to 50% of timeAbility to work on a computer 100% of timeAbility to travel domestically 5% of time.Office environmentOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)