Customer Account Specialist

Amcor LLC; Franklin (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Life insurance & disability

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor LLC in Indiana seeks a Customer Experience Specialist I to support daily account needs and collaborate with cross-functional teams to ensure customer requirements are met at a professional level.

The role involves managing top-tier accounts, proactively engaging customers to understand needs and challenges, and working with internal teams on projects to drive growth and exceptional service.

Qualifications

• College degree or equivalent work experience required.
• Ability to manage top-tier accounts and build relationships.
• Strong communication and collaboration with cross-functional teams.

Responsibilities

• Provide daily support for customer accounts and ensure effective execution of needs.
• Proactively engage customers to understand account requirements and challenges.
• Collaborate with departmental and cross-functional teams on projects.
• Demonstrate professional verbal and written communication in a fast-paced environment.
• Multi-task, prioritize, and manage time effectively with minimal supervision.

Skills

Account management

Customer relationship building

Verbal & written communication

Time management

Multi-tasking

Team collaboration

Education

College degree or equivalent work experience

Tools

CRM software

MS Office

Databases and portals

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionOverview:This position provides daily support for customer accounts to ensure the effective execution of customer’s needs. The position requires partnerships with multiple functional areas within Amcor to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growth.Responsibilities and Qualifications:Able to perform all activities at Customer Experience Specialist I levelManage top tier level accountsPro-actively engage customers to better understand account needs and challengesParticipates with departmental and cross functional teams and projectsPerform other related duties as assignedAbility to make fact-based decisions and understand the impact on our customers and businessDemonstrates professional verbal and written skills in fast-paced environmentAbility to perform independently with minimal supervisionAbility to multi-task, prioritize and manage time effectivelyFluent in all required databases, programs, portals, and operating systems necessary for internal and external supportCollege degree or equivalent work experience required (approximately 2+ years)Our ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)