Sales Coordinator

Mayville Engineering Company, Inc.; Defiance (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible hybrid scheduling options

Job summary

Mayville Engineering Company, Inc. is seeking a Quote Coordinator to support the sales team by processing requests, ensuring all required information is captured, and serving as the primary contact for customer inquiries to deliver accurate quotes.

The role requires collaboration with customers and internal teams, proficiency with CRM/ERP systems, and meticulous data handling in a fast-paced environment. Hybrid scheduling options are available to balance workload and customer needs.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in business, sales, or related field preferred.
• Two years of customer service experience required; manufacturing/quoting experience preferred.
• Experience with CRM/ERP systems and quoting software is expected.
• Strong communication and detail-oriented approach.

Responsibilities

• Process incoming quote requests promptly and accurately, obtaining all necessary information.
• Resolve issues with missing or incorrect information with customers or internal teams.
• Collaborate with sales, estimators, production and other teams to gather pricing and lead times.
• Support new product launches including part number creation and invoicing tooling POs, and entering PPAP and special POs.
• Maintain accurate records of all quote requests and communications in the quoting system.
• Conduct mass price updates and maintain customer scorecards.
• Coordinate with internal departments to resolve customer issues promptly.

Skills

CRM software

ERP systems

Data entry

Attention to detail

Communication skills

Multitasking

Manufacturing experience

Education

High school diploma or equivalent

Associate degree in business or related

Tools

Quoting software

Office productivity tools

Job description

Supports the sales team by processing incoming requests. Ensures requests include all needed information to generate accurate and timely quotes. Serves as the primary point of contact for customer inquiries and creates a positive customer experience.

Flexible hybrid scheduling options available.

Job Responsibilities

1. Processes incoming quote requests promptly and accurately, ensuring all necessary information is obtained and accurate.
2. Works with customers and/or internal teams to resolve issues with missing and/or incorrect information.
3. Collaborates with sales, estimators, production, and other internal teams to gather pricing, lead times, and other relevant details needed to prepare accurate quotes.
4. Supports new product launch activities including part number creation, entering and invoicing tooling purchase orders, and entering PPAP and special purchase orders.
5. Maintains accurate records of all quote requests, updates, and communications in the company's quoting system.
6. Conducts mass price updates and maintains customer scorecards.
7. Coordinates with internal departments to resolve customer issues and ensures prompt resolution of customer issues.

Job Skill Requirements

• Good written and verbal communication skills, with the ability to effectively interact with customers and internal stakeholders.
• Ability to use Customer Relationship Management (CRM) and quoting software, as well as standard office productivity tools.
• Attention to detail and the ability to work in a fast-paced, deadline-driven environment.
• Commitment to providing a positive customer experience.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Detail-oriented with a high level of accuracy in data entry and documentation.
• Ability to navigate multiple Enterprise Resource Program (ERP) systems.

Educational Requirements

• High school diploma or equivalent.
• Associate degree in business, sales, or similar preferred.

Experience Requirements

• Two years of experience in customer service.
• Prior experience in a manufacturing environment and/or quoting is preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.