Customer/Partner Services Representative

Jewish Voice Ministries International; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Jewish Voice Ministries International seeks a Customer/Partner Services Representative in Phoenix to serve as a caring point of contact for ministry partners. You will assist with donations, product orders, prayer requests, and inquiries while reflecting gratitude for support.

Ideal candidates have call center or customer service experience, strong communication, and the ability to document interactions in the ministry database. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• One or more years of call center, customer support, or partner care experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational ability.
• Proficiency with Microsoft Office and general computer systems.
• Spanish speaking ability a plus.

Responsibilities

• Respond to partner inquiries via phone, email, and written correspondence
• Assist with donations, product orders, account updates, and prayer requests
• Research and resolve partner concerns promptly and accurately
• Document interactions and updates in the ministry database
• Follow up with partners to ensure questions and issues are fully resolved
• Encourage and thank partners for their support of the ministry

Skills

Call center experience

Customer service

Communication skills

Organizational skills

Spanish speaking

Education

High school diploma

Tools

Microsoft Office

Job description

If you are looking for meaningful work that impacts lives and advances the Gospel, Jewish Voice Ministries International offers the opportunity to serve in a mission-driven environment dedicated to proclaiming Yeshua (Jesus) to the Jew first, demonstrating His love through humanitarian outreach, and equipping the Church to stand with Israel and the Jewish people.

We are seeking a Customer/Partner Services Representative who will serve as a caring and professional point of contact for ministry partners. This role assists partners with donations, product orders, prayer requests, and general inquiries while ensuring every interaction reflects gratitude for their support of the ministry's mission.

Key Responsibilities

• Respond to partner inquiries via phone, email, and written correspondence
• Assist with donations, product orders, account updates, and prayer requests
• Research and resolve partner concerns promptly and accurately
• Document interactions and updates in the ministry database
• Follow up with partners to ensure questions and issues are fully resolved
• Encourage and thank partners for their support of the ministry

Qualifications

• High school diploma or GED required
• One or more years of call center, customer support, or partner care experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational ability
• Proficiency with Microsoft Office and general computer systems
• Spanish speaking ability a plus

Faith Alignment

Candidates must demonstrate a strong Christian faith and alignment with the mission and values of Jewish Voice Ministries International.

This employer may obtain a background report on you for employment purposes, including making hiring, promotion, or retention decisions. You are hereby notified that such a report may be obtained, and you hereby authorize this employer to obtain such a report. This authorization is separate from your application for employment