Partner Representative Remote 3:30PM-12PM

In Touch Ministries; Atlanta (GA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

In Touch Ministries is seeking a compassionate Partner Representative to support the Partner Communications Department. The role focuses on assisting partners via phone, maintaining accurate records, and processing requests while balancing remote work with essential in-office training.

Attendance at monthly meetings is expected, with minimal in-office days. The ideal candidate will have 1–2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• 1-2 years of customer service experience with a high school diploma or equivalent.

Responsibilities

• Actively listen to partner needs and respond with excellence.
• Respond to inbound telephone inquiries.
• Maintain partner records by updating account information.
• Process orders, donations, and miscellaneous requests in the system.
• Pray with individuals.
• Participate in training and team meetings both remotely and in office.
• Attend coaching sessions and team-building activities.
• Stay up to date with ministry products and resources.
• Demonstrate clear written and verbal communication.

Skills

Microsoft Office

Data entry

Education

High school diploma or equivalent

Job description

Description

Position Type: Partner Representative, Full-time, REMOTE 3:30PM-12AM M-F Within reasonable driving distance to the office

Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.

In office attendance is minimally required.

Qualifying candidates will be within a reasonable driving distance

Within 2 hour drive time to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Requirements

Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):

• Actively listening to what partners wish to convey and responding with excellence.
• Responding to inbound telephone inquiries.
• Maintaining partner records by updating account information using data entry software.
• Processing orders, donations, and miscellaneous requests in system.
• Praying with individuals.
• Participating in training and team meetings both remotely and occasionally in office.
• Staying up to date with products and resources offered by the ministry.
• Attending coaching sessions and team building activities as requested.
• Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders.

Necessary Skills

• Proficient in utilizing Microsoft Office software (required).
• DATA entry skills.

Competencies

• Balances team and individual responsibilities.
• Gives and welcomes feedback.
• Actively contributes to building and maintaining group goals and cohesiveness.
• Remains professional and courteous with partners always.
• Possesses knowledge of relevant computer applications.
• Ability to work independently and with others in a fast-paced environment.

Physical Environment

• Requires team member to be able to work 3:30PM-12AM nightly in a quiet professional setting.
• Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)
• This position requires initial in-office training and periodic in-office attendance, including monthly all-staff meetings and ongoing training sessions.