Partner Care Specialist (Mission-Driven)

Jewish Voice Ministries International; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Jewish Voice Ministries International seeks a Customer/Partner Services Representative in Phoenix to serve as a caring point of contact for ministry partners. You will assist with donations, product orders, prayer requests, and inquiries while reflecting gratitude for support.

Ideal candidates have call center or customer service experience, strong communication, and the ability to document interactions in the ministry database. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• One or more years of call center, customer support, or partner care experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational ability.
• Proficiency with Microsoft Office and general computer systems.
• Spanish speaking ability a plus.

Responsibilities

• Respond to partner inquiries via phone, email, and written correspondence
• Assist with donations, product orders, account updates, and prayer requests
• Research and resolve partner concerns promptly and accurately
• Document interactions and updates in the ministry database
• Follow up with partners to ensure questions and issues are fully resolved
• Encourage and thank partners for their support of the ministry

Skills

Call center experience

Customer service

Communication skills

Organizational skills

Spanish speaking

Education

High school diploma

Tools

Microsoft Office

Job description

Jewish Voice Ministries International seeks a Customer/Partner Services Representative in Phoenix to serve as a caring point of contact for ministry partners. You will assist with donations, product orders, prayer requests, and inquiries while reflecting gratitude for support.

Ideal candidates have call center or customer service experience, strong communication, and the ability to document interactions in the ministry database. Bilingual skills are a plus.