Partner Representative Remote 3:30PM-12PM

En Contacto; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

In Touch Ministries is seeking a compassionate Partner Representative to support our partner community by handling calls, processing orders and donations, and maintaining partner records with accuracy. This full-time, remote-capable role requires 3:30 PM–12 AM, Monday to Friday, with minimal in-office attendance for training and monthly all-staff meetings.

Candidates should live within a reasonable driving distance to the office in Atlanta.

Qualifications

• 1-2 years customer service experience with a minimum high school diploma.
• Proficient in Microsoft Office and basic data entry.
• Strong written and verbal communication skills.

Responsibilities

• Actively listening to partner needs and responding with empathy and clarity.
• Responding to inbound telephone inquiries.
• Maintaining partner records and updating account information.
• Processing orders and donations in the system.
• Participating in remote and occasional in-office training and meetings.

Skills

Customer service

Phone support

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Position Type: Partner Representative, Full-time, REMOTE 3:30PM-12AM M-F Within reasonable driving distance to the office

Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.

In office attendance is minimally required.

Qualifying candidates will be within a reasonable driving distance

Within 2 hour drive time to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Requirements

Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):

• Actively listening to what partners wish to convey and responding with excellence.
• Responding to inbound telephone inquiries.
• Maintaining partner records by updating account information using data entry software.
• Processing orders, donations, and miscellaneous requests in system.
• Praying with individuals.
• Participating in training and team meetings both remotely and occasionally in office.
• Staying up to date with products and resources offered by the ministry.
• Attending coaching sessions and team building activities as requested.
• Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders.

Necessary Skills

• Proficient in utilizing Microsoft Office software (required).
• DATA entry skills.

Competencies

• Balances team and individual responsibilities.
• Gives and welcomes feedback.
• Actively contributes to building and maintaining group goals and cohesiveness.
• Remains professional and courteous with partners always.
• Possesses knowledge of relevant computer applications.
• Ability to work independently and with others in a fast-paced environment.

Physical Environment

• Requires team member to be able to work 3:30PM-12AM nightly in a quiet professional setting.
• Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)
• This position requires initial in-office training and periodic in-office attendance, including monthly all-staff meetings and ongoing training sessions.