Service Manager - HVAC

Black Diamond Experts; Albuquerque (NM); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Company events & parties

Health benefits: medical, dental, and/

Job summary

StrongBuilt Plumbing & Air (NM) in Albuquerque, NM seeks an experienced Service Manager - HVAC to lead our electrical service team and drive performance, scheduling, and quality workmanship. The role offers growth into broader leadership while investing in long-term success.

Responsibilities include coaching technicians, managing field operations, and ensuring compliance with NEC/OSHA standards. Prior leadership in electrical service and a valid license are preferred.

Qualifications

• High school diploma or equivalent.
• Associate's or Bachelor's degree in Business, Management, or related field preferred.
• Journeyman or Master Electrician license preferred (may vary by state).

Responsibilities

• Lead, coach, and mentor electrical service technicians to achieve performance goals.
• Conduct regular team meetings, ride-alongs, and performance reviews.
• Oversee scheduling, routing, and daily assignments for technicians.
• Monitor job progress to ensure timely completion, efficiency, and quality workmanship.
• Provide technical support and problem-solving assistance to technicians as needed.
• Ensure compliance with NEC, OSHA, and local regulations.
• Handle escalated customer concerns with professional, timely resolutions.
• Review estimates, invoices, and recommendations for accuracy and professionalism.
• Track key performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction.
• Monitor job costing, labor utilization, and department profitability.
• Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability.
• Recruit, onboard, and train new team members to build a strong service workforce.

Skills

Leadership

Team development

Customer service

Problem solving

Communication

Operations scheduling

Education

Business/Management degree

Tools

ServiceTitan

Job description

Service Manager - HVAC# Service Manager - HVACStrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107## OverviewPosition TypeFull TimeTravel PercentageUp to 25%## DescriptionSTRONGBUILT PLUMBING & AIR (NM)Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!Position SummaryAs an Electrical Service Manager, you'll lead our team of technicians, keeping the department running efficiently while upholding the standard of service that has built our reputation in the community. This role offers a meaningful path forward for someone ready to grow into broader leadership, and we're committed to investing in your long-term success.Key Responsibilities • Lead, coach, and mentor electrical service technicians to achieve performance goals and career development • Conduct regular team meetings, ride-alongs, and performance reviews • Oversee scheduling, routing, and daily assignments for technicians • Monitor job progress to ensure timely completion, efficiency, and quality workmanship • Provide technical support and problem-solving assistance to technicians as needed • Ensure compliance with NEC, OSHA, and local regulations • Handle escalated customer concerns with professional, timely resolutions • Review estimates, invoices, and recommendations for accuracy and professionalism • Track key performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction • Monitor job costing, labor utilization, and department profitability • Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability • Recruit, onboard, and train new team members to build a strong service workforceWe Offer • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## QualificationsRequirementsEducation • High school diploma or equivalent required • Associate's or Bachelor's degree in Business, Management, or related field preferredExperience • 5+ years of electrical service experience, with at least 2 years in a leadership or management role • Journeyman or Master Electrician license preferred (may vary by state)Licenses/Certifications • Valid driver's license with clean driving record requiredKnowledge, Skills, and Abilities • Strong technical knowledge of electrical service, troubleshooting, and repair practices • Proven leadership, coaching, and team development skills • Strong communication, customer service, and problem-solving abilities • Proficiency with ServiceTitan or similar field/service management software preferredPhysical Demands and Conditions • Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field supportWork Environment/Travel • Primarily office-based with frequent field visits and ride-alongs with technicians • May require evenings, weekends, or overtime to support customer and operational needsAbility to pass background check and drug screening