Inside Sales Representative

Richelieu Hardware Ltd; Norcross (GA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Group insurance

401(k) with employer matching

Paid vacation & holidays

Employee stock purchase plan

Company discount

Job summary

Richelieu is seeking an Inside Sales Representative for our Norcross, GA branch. This day-shift, Monday–Friday role focuses on selling and supporting a wide range of cabinet-making and storage products to a diverse customer base.

You will assist customers by phone, email, and in person, learning products and industry trends to provide accurate quotes and timely service. The position emphasizes customer focus, teamwork, and growth within a growing international company.

Qualifications

• Customer-focused individual delivering top-quality experiences when ordering or installing Richelieu products.
• Excellent communicator by phone, email, and in person.
• Inside sales or customer service experience preferred, desktop/office setting.
• Inside telesales experience preferred in the industrial market.
• Knowledge of woodworking, cabinetry, kitchen/bath design or building materials is helpful.

Responsibilities

• Assist customers by phone, email, and in person at local branch showroom; research and place orders.
• Stay updated on woodworking, kitchen & bath design trends and cabinet making.
• Seek new business opportunities with customers via phone; provide sales quotes.
• Work with outside sales reps on orders and quotes; research pricing and availability.
• Research product solutions to solve field-project issues.
• Maintain Richelieu's core values while achieving sales objectives.
• Hours are Monday to Friday, day shift only.
• Position may require lifting up to 50 pounds.

Skills

Customer focus

Communication

Inside sales

Woodworking knowledge

AS400

MS Office

Tools

AS400

MS Office

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking an Inside Sales Representative to join our team of professionals in our branch location for a Monday - Friday, day shift role, selling and supporting our customers with a large variety of cabinet-making and storage solution products. We invite you to visit us at Richelieu.com to learn more.

Why Work for Richelieu?

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about!

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales Representative is primarily responsible for inside sales development for a portion of our local sales region. This person will represent Richelieu products, primarily serving the cabinet-making industry.

• Assist Richelieu customers by phone, email, and in person at our local branch showroom; research and place orders for our building materials products
• Learn and stay abreast of products, changes, and trends within woodworking, kitchen & bath design, and cabinet making
• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with outside sales representatives with customer orders and quotes; research pricing and availability for various items in multiple product categories
• Research product solutionsfor customers to solvefield-projectissues
• Maintain and uphold Richelieu's Five Core Values while striving to achieve and surpass our company's sales objectives
• Hours of operation areMonday to Friday, day shift only
• Position may require lifting/pushing/carrying items up to 50 pounds

What We Are Looking For

• A motivated, customer-focused individual, eager to provide top-quality customer experiences when ordering or installing Richelieu products
• Adaptive, responsive to customer and team inquiries, and an excellent communicator by phone, email, and in person
• Prior inside sales, or customer service experience is helpful, ideally at a desktop of office-based setting
• Inside telesales experience preferred in the industrial market.
• Knowledge of woodworking, cabinetry, kitchen/bath design, architectural hardware, or related building materials experience is helpful
• Strong problem-solving skills; able to prioritize tasks, organized, and highly comfortable with technology (uses AS400 database software daily)
• Strong sense of drive and creativity, ability to communicate persuasively and informatively with all types of customers and coworkers
• Proficiency with Microsoft Office applications; must be able to effectively use Word, Outlook , and Excel for daily responsibilities and tasks
• AS400 experience is helpful, but is not required

Compensation and Benefits

• Competitive market-based hourly rate + commission
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, holidays, and sick days
• Company discount program available