Customer Outcomes & Adoption Lead

selectorsoftware; Santa Clara (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Discretionary PTO

Health insurance

401k

Bonus potential

Job summary

Selector, a leading provider of operational intelligence, seeks a Customer Delivery Manager (CDM) to own customer outcomes in a two-in-a-box model with the CE. You will drive adoption, manage account health, and coordinate executive-level QBRs to ensure value realization.

You will align business value with technical reality, lead cross-functional collaboration, and work toward renewal and expansion while guiding customers toward measurable results.

Qualifications

• 3–5 years of experience in customer success or account management.
• Outcome-oriented mindset focused on business outcomes and adoption.
• Strategic communication to align executives and drive QBRs.
• Data-driven use of telemetry and health indicators to guide strategy.
• Experience with structured frameworks for account management.

Responsibilities

• Outcome Ownership: define and track customer success through business outcomes.
• Business Relationship Leadership: act as primary business counterpart and set weekly/bi-weekly cadences.
• Operational Adoption: integrate the platform into customer workflows and monitor usage data.
• Account Health & Risk Mitigation: maintain health assessments and address churn risks.
• Two-in-a-Box Collaboration: align with CE to ensure architecture and business commitments.
• Outcome-Driven Reporting: build roadmaps around Tracks and communicate progress.

Skills

Experience: 3-5 years

Outcome-driven mindset

Strategic communication

Data-driven account management

Governance/process

Collaborative cross-functional

Job description

Selector, a leading provider of operational intelligence, seeks a Customer Delivery Manager (CDM) to own customer outcomes in a two-in-a-box model with the CE. You will drive adoption, manage account health, and coordinate executive-level QBRs to ensure value realization.

You will align business value with technical reality, lead cross-functional collaboration, and work toward renewal and expansion while guiding customers toward measurable results.