Outcome-Driven Customer Delivery Lead

Selector Software; San Jose (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Discretionary PTO

Health insurance

401k

Bonus potential

Job summary

Selector Software is seeking a Customer Delivery Manager in San Jose to own customer outcomes and drive measurable platform value. You will partner with the Customer Engineer in a two-in-a-box model, leading business relationships and adoption efforts to ensure renewal and expansion.

You will define success metrics, monitor usage data, and steer executive-level conversations. The role emphasizes strategic communication, data-driven decisions, and collaboration across teams to maximize ROI.

Qualifications

• 3–5 years of experience in the relevant field.
• Outcome-oriented mindset focused on business outcomes.
• Strategic communication to maintain executive alignment and lead QBRs that focus on business value and ROI.
• Data-driven approach using usage telemetry and health indicators.
• Experience with account management frameworks (e.g., Track/Epic) for complex lifecycles.
• Collaboration in two-in-a-box delivery models with cross-functional ownership.

Responsibilities

• Define and track customer success through business outcomes: Adoption, Engagement, Health, Risk, Next Actions.
• Lead business relationships with customers; establish regular cadences (weekly/bi-weekly) with stakeholders.
• Ensure platform adoption within customer workflows and monitor usage to prove value.
• Maintain accurate account health assessments (Green/Yellow/Red) and act on early churn signals.
• Collaborate with CE to align commercial urgency with technical reality.
• Communicate progress toward business targets and roadmaps around Tracks/outcomes.

Skills

Outcome-oriented mindset

Strategic communication

Data-driven account management

Collaborative partnership

Executive alignment

QBR leadership

Job description

Selector Software is seeking a Customer Delivery Manager in San Jose to own customer outcomes and drive measurable platform value. You will partner with the Customer Engineer in a two-in-a-box model, leading business relationships and adoption efforts to ensure renewal and expansion.

You will define success metrics, monitor usage data, and steer executive-level conversations. The role emphasizes strategic communication, data-driven decisions, and collaboration across teams to maximize ROI.