Customer Orders & Support Specialist

VPC; Waynesboro (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Panel Corporation in Waynesboro, VA is seeking a Customer Service Associate to handle quotes, orders, and customer communications on a full-time basis. The role includes coordinating delivery timelines and credit terms, and providing technical support when needed.

Ideal candidates will have a high school diploma (or GED) with related experience, strong MS Office skills, and familiarity with manufacturing software to support customers and maintain data accuracy.

Qualifications

• High school diploma or GED with two or more years related experience and/or training.
• In-depth knowledge of MS Office Suite, order processing and manufacturing software.
• Strong communication skills and ability to respond to inquiries and resolve issues.

Responsibilities

• Prepares quotes and enters orders for customers ensuring accuracy of data entry.
• Informs customers of available products, quotes prices and credit terms.
• Estimates date of delivery to customer based on production and delivery schedules and notifies customer of delays.
• Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
• Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints.
• Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.
• Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
• Enters new customer data and account information for current customers into database

Skills

MS Office Suite

Order processing

Customer service

Manufacturing software

Education

High school diploma or GED

Job description

Virginia Panel Corporation in Waynesboro, VA is seeking a Customer Service Associate to handle quotes, orders, and customer communications on a full-time basis. The role includes coordinating delivery timelines and credit terms, and providing technical support when needed.

Ideal candidates will have a high school diploma (or GED) with related experience, strong MS Office skills, and familiarity with manufacturing software to support customers and maintain data accuracy.