Customer Service Associate

Virginia Panel Corporation; Waynesboro (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Panel Corporation in Waynesboro, VA is seeking a Customer Service Associate to manage quotes, orders, and customer inquiries. You will provide product information, credit terms, and delivery estimates while coordinating with Sales and Engineering as needed.

Ideal candidates have a high school diploma (or GED) and 2+ years related experience, with strong MS Office and order-processing software skills. Join a team that supports customers and maintains accurate data in our systems.

Qualifications

• High school diploma or GED; 2+ years related experience.
• Proficient in MS Office and order processing software.
• Experience with manufacturing software is a plus.

Responsibilities

• Prepare quotes and enter orders accurately.
• Inform customers of products, quotes, and credit terms.
• Estimate delivery dates and notify delays.
• Provide technical support or escalate to Applications Engineer.
• Investigate and resolve delivery, pricing, or product issues.
• Collaborate with Sales to maintain customer relationships.
• Monitor customer credit limits and assess credit ratings.
• Enter new customer data into the database.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

MS Office Suite

Order processing software

Manufacturing software

Job description

Customer Service Associate

Virginia Panel Company Waynesboro, Virginia, United States

About this position

Customer Orders

• Prepares quotes and enters orders for customers ensuring accuracy of data entry
• Informs customers of available products, quotes prices and credit terms
• Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
• Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
• Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints
• Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.
• Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
• Enters new customer data and account information for current customers into database

Education/Experience

High school diploma or general education degree (GED and two or more years related experience and/or training.

Computer Skills

In depth knowledge of MS Office Suite Products, order processing and manufacturing software

EEO Statement

Virginia Panel Corporation is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.