Customer Orders Specialist

Express Employment Professionals - Cincinnati East; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Franklin, TN seeks a detail-oriented customer service/order processing associate to manage holiday orders and communications. You will contact customers about orders, respond to inquiries, and follow up on order details to ensure smooth fulfillment and customer satisfaction. This full-time on-site role requires reviewing orders for completeness, assisting with artwork, recipient lists, payments and shipping information.

Qualifications

• Experience in customer service required.

Responsibilities

• Contact customers regarding holiday orders, respond to incoming inquiries, and follow up on order details
• Assist customers with artwork, recipient lists, payment, shipping information, and other required order components
• Review orders for completeness, accuracy, and readiness for fulfillment

Skills

Customer service

Job description

Express Employment Professionals - Cincinnati East in Franklin, TN seeks a detail-oriented customer service/order processing associate to manage holiday orders and communications. You will contact customers about orders, respond to inquiries, and follow up on order details to ensure smooth fulfillment and customer satisfaction. This full-time on-site role requires reviewing orders for completeness, assisting with artwork, recipient lists, payments and shipping information.