Service & Repair Operations Analyst (AI & Data)

Antler

Raynham (MA)

On-site

USD 94,000 - 152,000

Full time

7 days ago

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Job summary

Johnson & Johnson’s DePuy Synthes business is seeking a Professional, Service & Repair located in multiple U.S. sites including Raynham, MA.

The role focuses on enabling accurate, technology-driven customer service processes and partnering with service teams, IT, and commercial stakeholders to improve data integrity and operational performance. Responsibilities include maintaining records in service systems, analyzing metrics for improvement, and applying AI and automation to enhance customer

Qualifications

Bachelor’s degree required, preferably in IS, business, operations, supply chain, engineering, or a related field.
2–4 years of relevant experience supporting customer service, service operations, IT systems, or commercial technology environments.
Strong attention to detail and data accuracy in service operations and cross-functional processes.

Responsibilities

Support service and repair operations by maintaining accurate records in service management, CRM, and related systems.
Analyze routine service metrics to support reporting and improvement initiatives.
Act as a liaison between customer service, field service, IT and commercial teams to resolve issues.
Lead the application of AI, analytics, and automation to modernize commercial platforms and drive data-driven decisions.