Service & Repair Operations Analyst (AI & Data)

Antler; Warsaw (IN); On-site; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson, DePuy Synthes, is recruiting for a Professional, Service & Repair role, located in Warsaw, IN (and other sites). This role supports service operations by ensuring data integrity, working with service teams, IT, and commercial stakeholders to improve customer experiences, and reports into the DePuy Synthes Technology organization.

The successful candidate will apply AI, advanced analytics, and automation to modernize platforms, handle order and repair data, and contribute to

Qualifications

• Bachelor’s degree in information systems, business, engineering, or related field.
• 2-4 years in customer service, service operations, IT systems, or commercial tech.
• Experience with service management, CRM, or ERP systems and data reporting.

Responsibilities

• Maintain accurate records in service management, CRM, and systems.
• Analyze service metrics to support reporting and improvements.
• Collaborate with cross-functional teams to resolve system/process issues.
• Lead AI, analytics, and automation to modernize platforms and drive revenue optimization.
• Prepare service performance reports and dashboards.

Skills

Agile Product Development

Analytical Reasoning

Collaboration

Requirements Analysis

SDLC

Education

Bachelor’s degree

Tools

CRM platforms

ERP tools

Service management systems

Job description

Johnson & Johnson, DePuy Synthes, is recruiting for a Professional, Service & Repair role, located in Warsaw, IN (and other sites). This role supports service operations by ensuring data integrity, working with service teams, IT, and commercial stakeholders to improve customer experiences, and reports into the DePuy Synthes Technology organization.

The successful candidate will apply AI, advanced analytics, and automation to modernize platforms, handle order and repair data, and contribute to