Customer Order Specialist

Talentify; Lufkin (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Pilgrim’s is seeking a Customer Service Representative to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer as needed.

The role requires 1–3 years in customer service, strong communication, and the ability to work in a fast-paced environment, with knowledge of SAP, Excel, and Outlook. May involve travel or outside-hours availability.

Qualifications

• 1-3 years experience in a customer service related position required.
• A strong belief in Customer Service is required.
• Outstanding customer service skills required.
• Professional telephone skills required.
• Ability to work in a fast paced environment.
• Strong written and verbal communication skills.
• Efficient and detail oriented.
• Able to maintain a positive attitude while dealing with multiple tasks.

Responsibilities

• Processes daily all orders received for accounts that are assigned to this position.
• Coordinates with Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer as necessary.
• Evaluates inventory, production and transportation issues to coordinate orders.
• Confirms pricing and acknowledges order entry within 24 hours; ensures proper invoicing.
• Coordinates between credit, accounting and customer on invoicing discrepancies.
• Reports customer feedback and complaints to management.
• Coordinates product and order status between warehouse, transportation, inventory control, sales and marketing, accounting and customer.
• Promotes partnerships with internal and external customers.

Skills

Customer service

Communication

Attention to detail

Work in fast-paced environment

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Pilgrim’s is seeking a Customer Service Representative to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer as needed.

The role requires 1–3 years in customer service, strong communication, and the ability to work in a fast-paced environment, with knowledge of SAP, Excel, and Outlook. May involve travel or outside-hours availability.