Customer Service Representative

Pilgrim's; Lufkin (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Pilgrim’s is seeking a Customer Service Representative to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation and Sales to ensure timely order fulfillment.

The role requires 1-3 years in customer service, strong communication, and proficiency with SAP, Excel, and Outlook; you’ll thrive in a fast-paced environment and may travel as needed.

Qualifications

• 1-3 years experience in a customer service related position
• Outstanding customer service skills
• Professional telephone skills
• Strong written and verbal communication skills
• Efficient and detail oriented

Responsibilities

• Processes daily all orders received for accounts that are assigned to this position.
• Maintains a current and accurate procedures manual detailing processing requirements for each assigned account.
• Evaluates inventory, production and transportation issues to coordinate customers' orders.
• Confirms pricing and invoicing with accuracy within 24 hours of order receipt.
• Coordinates between credit, accounting and customer on invoicing discrepancies.
• Reports customer feedback and complaints to management or consumer relations.
• Maintains collaboration between warehouse, transportation, inventory control, sales and marketing and the customer.

Skills

Customer service

Telephone skills

Written communication

Verbal communication

Multitasking

Detail orientation

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

General Summary

Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.

Description

Customer Service Representative

General Summary

Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.

Responsibilities

• Processes daily all orders received for accounts that are assigned to this position.
• Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.
• Evaluates inventory, production and transportation issues in order to coordinate customers' orders.
• Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
• Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.
• Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.
• Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
• Maintains ability to promote partnerships with both internal and external customers.
• Promotes a positive and professional representation of the company to each customer.
• Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.
• May be required to travel.
• May require availability outside of normal business hours.

What You’ll Need

• 1-3 years experience in a customer service related position required
• A strong belief in Customer Service is required
• Outstanding customer service skills required
• Professional telephone skills required
• Ability to work in a fast paced environment
• Strong written and verbal communication skills
• Efficient and detail oriented
• Able to maintain a positive attitude while dealing with multiple tasks
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook

About us:

Pilgrim’s is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim’s operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe.

Our vision:

Become the best and most respected company in our industry creating the opportunity of a better future for our team members.

Our core values are:

Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets

Unsolicited Assistance:

Pilgrim's does not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at Pilgrim's or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by Pilgrim's. No fees will be paid should the candidate be hired by Pilgrim's because of an unsolicited referral.