Customer Order Administrator

Donatech Corporation; Cedar Rapids (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

Donatech Corporation in the United States is seeking a Customer Order Administrator to support the Intertrade Sales Team. This role is the primary contact for all sales orders and related support functions, ensuring accurate order entry and timely processing.

You will work cross-functionally on Global Trade processes and license requirements, handle internal customer interactions, and help implement department-wide procedures to improve efficiency and order accuracy.

Qualifications

• Experience with sales order entry and order administration support.
• Understanding of Global Trade processes and license requirements.
• Ability to communicate with cross-functional teams to resolve issues.

Responsibilities

• Create and oversee sales orders against requirements.
• Facilitate exchange orders, warranty requests, credits, and purchase requests.
• Process administrative tasks related to sales and credits of materials.
• Interact with sales, product line, repairs, finance, global trade and purchasing as needed.
• Communicate with internal and external customers to resolve transactional issues.
• Manage general sales support email inbox and routing to correct owner.
• Ensure orders are processed as received and customer requests are completed.
• Adhere to Global Trade policies for exports and license requirements.
• Participate in developing and applying procedures across departments.

Skills

Customer service

Detail orientation

Multitask

Cooperation

Self-development

Dependability

Job description

Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required.

The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team. The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team. Assignments involve the understanding of, and the application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

Primary responsibilities include:

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Job Skills & Attributes

• Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
• Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
• Multitask - can perform in a fast-paced environment and adequately handle interruption to normal workflow.