Customer Service

Donatech Corporation; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading service provider in Wichita, Kansas, is seeking a W2 employee for a customer service position. Responsibilities include account management, processing repair orders, and ensuring compliance with federal policies. Candidates must have strong communication skills and relevant experience. A high school diploma or equivalent with additional experience is required, along with U.S. Person status. Experience with SAP and MS Office is preferred. This role involves consistent physical tasks and written communication management.

Qualifications

• Must be a U.S. Person/Permanent Resident.
• Strong communication skills required for customer interactions.
• Previous experience in a customer-facing role is essential.

Responsibilities

• Manage customer service and account management tasks.
• Process customer repair orders and quotes.
• Coordinate documentation for compliance with policies.

Skills

Customer service skills

Written communication

Data management

SAP

MS Office skills

Education

HS Diploma or AA/AS degree with 4 years of experience

GED with 6 years of relevant experience

Tools

SAP

Job description

Position would require the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required.

Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
• Effectively manage a large amount of written communication and data while complying with internal and external process.
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of client organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

Basic Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
• OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident “Green Card” holder
• Previous experience working in a customer-facing role
• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
• Strong email and MS office software skills

Preferred Qualifications

• SAP experience