Order Administrator

MSR Technology Group; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

MSR Technology Group in Cedar Rapids, IA seeks a Customer Order Administrator to support the Intertrade Sales Team. This role acts as the primary customer contact for all sales orders and export-related tasks, ensuring timely processing and accurate order administration across departments.

The position requires careful handling of trade policies and license requirements, strong communication, and the ability to work in a fast-paced environment while coordinating with sales, finance, and

Qualifications

• Experience with sales order entry and order administration
• Ability to follow departmental procedures and standard work
• Attention to global trade policies and license requirements

Responsibilities

• Create and oversee sales orders against established requirements.
• Facilitate and monitor exchange orders, warranty requests, credits, and purchase requests.
• Process administrative tasks related to sale/credit of material.
• Interact with sales, product line, repairs, finance, global trade and purchasing as needed.
• Communicate with customers for transactional resolutions.
• Manage general sales support inbox routing to account owners.
• Ensure orders are processed as received and customer requests are completed.
• Adhere to Global Trade policies for exports.
• Comply with DOC/DOS license requirements for exports.

Skills

Cooperation

Customer Service Orientation

Dependability

Detail Orientation

Self-Development

Multitask

Job description

The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team. The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team. Assignments involve the understanding of, and the application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

Primary responsibilities include:

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Job Skills & Attributes

• Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
• Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
• Multitask – can perform in a fast-paced environment and adequately handle interruption to normal workflow.