Customer Ops & Launch Readiness Specialist

Arcadia Beverage, LLC; Royal Pines (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO & Holidays

401(k) plan available with employer 3%

Comprehensive Medical/Dental/Vision

Company-funded Direct Primary Care

Life & Disability Insurance

Professional development opportunities

Job summary

Arcadia Beverage, LLC in Arden, NC is seeking a Customer Operations & Commercialization Specialist who will support day-to-day operations and commercialization activities, ensuring accurate order execution and responsive service. The role involves cross-functional collaboration to launch new programs, manage product specs, and optimize the portfolio.

You will help drive continuous improvement, coordinate order management, and ensure timely delivery while supporting KPI maintenance and

Qualifications

• Experience in customer operations/account management and commercialization/product management preferred.
• Experience working on cross-functional projects and customers, amid changing priorities; food, beverage, or CPG experience preferred.
• Highly organized, self-motivated, ownership-minded, proactive communicator with sound judgment, strong follow-through, and the ability to influence without formal authority.
• Proficiency with Excel, ERP systems, and project-tracking tools.

Responsibilities

• Support day-to-day Customer Operations activities and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with the resolution of customer issues and escalations.
• Coordinate daily order management activities, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests.
• Communicate order status and schedule changes to customers and internal stakeholders.
• Help maintain KPIs, SOPs, and backup processes to promote consistent customer service.
• Order fulfillment: monitor customer orders, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time delivery.
• Customer issue resolution: assist with investigating customer service issues, coordinating corrective actions, and following through to resolution.

Skills

Customer operations

Account management

Commercialization

Cross-functional collaboration

Communication

Tools

Excel

ERP systems

Project-tracking tools

Job description

Arcadia Beverage, LLC in Arden, NC is seeking a Customer Operations & Commercialization Specialist who will support day-to-day operations and commercialization activities, ensuring accurate order execution and responsive service. The role involves cross-functional collaboration to launch new programs, manage product specs, and optimize the portfolio.

You will help drive continuous improvement, coordinate order management, and ensure timely delivery while supporting KPI maintenance and