Customer Operations Specialist

Arcadia Beverage, LLC

Royal Pines (NC)

On-site

USD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Generous PTO & Holidays

401(k) plan available with employer 3%

Comprehensive Medical/Dental/Vision

Company-funded Direct Primary Care

Life & Disability Insurance

Professional development opportunities

Job summary

Arcadia Beverage, LLC in Arden, NC is seeking a Customer Operations & Commercialization Specialist who will support day-to-day operations and commercialization activities, ensuring accurate order execution and responsive service. The role involves cross-functional collaboration to launch new programs, manage product specs, and optimize the portfolio.

You will help drive continuous improvement, coordinate order management, and ensure timely delivery while supporting KPI maintenance and

Qualifications

Experience in customer operations/account management and commercialization/product management preferred.
Experience working on cross-functional projects and customers, amid changing priorities; food, beverage, or CPG experience preferred.
Highly organized, self-motivated, ownership-minded, proactive communicator with sound judgment, strong follow-through, and the ability to influence without formal authority.
Proficiency with Excel, ERP systems, and project-tracking tools.

Responsibilities

Support day-to-day Customer Operations activities and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with the resolution of customer issues and escalations.
Coordinate daily order management activities, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests.
Communicate order status and schedule changes to customers and internal stakeholders.
Help maintain KPIs, SOPs, and backup processes to promote consistent customer service.
Order fulfillment: monitor customer orders, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time delivery.
Customer issue resolution: assist with investigating customer service issues, coordinating corrective actions, and following through to resolution.

Skills

Customer operations

Account management

Commercialization

Cross-functional collaboration

Communication

Tools

Excel

ERP systems

Project-tracking tools

Job description

Description

The Customer Operations & Commercialization Specialist plays an integral role in supporting Arcadia Beverage’s day-to-day customer operations and commercialization activities. This position helps ensure seamless customer experience through accurate, timely, and responsive service while supporting cross-functional efforts to support the successful commercialization of new products, reformulations, and packaging changes as needed. The Specialist also contributes to product portfolio optimization and continuous improvement initiatives that enhance operational efficiency and support business objectives as needed. This position is based in Arden, NC, and reports to the Customer Operations & Commercialization Manager.

What We Do:

Arcadia is a people-first organization. We exist to care for each other through our actions and values, and to share that with everyone we encounter.

Arcadia Beverage has over 80 years of beverage co-packing experience, and we are a pasteurized cold fill scale contract packager of non-alcoholic / non-carbonated beverages for major retailers and food service distributors.

Our Core Values:

Care Deeply
Respect & Support the Whole Person
Grow & Learn Every Day
Celebrate & Have Fun
Do What We Say We’re Going to Do

Requirements

What You’ll Do:

Customer Operations & Customer Relationships

Support day-to-day Customer Operations activities and customer relationships by providing responsive service, ensuring accurate order execution, and assisting with the resolution of customer issues and escalations.
Coordinate daily order management activities, including order entry, EDI exceptions, customer portals, reporting, freight, full-truckload and pickup requirements, and nonstandard production requests. Communicate order status and schedule changes to customers and internal stakeholders.
Help maintain KPIs, SOPs, and backup processes to promote consistent customer service.
Order fulfillment: Proactively monitor customer orders through fulfillment, identify potential service disruptions, and coordinate with Planning, Production, Warehousing, and Logistics to support on-time, accurate delivery.
Customer issue resolution: Assist with investigating customer service issues, coordinating corrective actions, and following through to resolution while identifying opportunities to prevent recurrence.

Commercialization

Support the commercialization of new programs, products, reformulations, and packaging changes, and launch readiness activities as needed.
Assist with ensuring product specification setup, E21 setup, and required approvals are completed prior to launch. Participate in post-launch reviews to help identify opportunities for improvement.

How Success Is Measured:

Customer service: order accuracy, responsiveness, issue resolution, and fewer recurring service issues.
Launches and portfolio: support timely product launches, successful first production runs, effective cross-functional handoffs, and completion of assigned SKU reviews and portfolio activities.

What We’re Looking For:

Experience in customer operations/account management and commercialization/product management preferred.
Experience working on cross-functional projects and customers, amid changing priorities; food, beverage, or CPG experience preferred.
Highly organized, self-motivated, ownership-minded, proactive communicator with sound judgment, strong follow-through, and the ability to influence without formal authority.
Proficiency with Excel, ERP systems, and project-tracking tools.

The Perks: