Customer Operations Specialist - Shipments & Support

RXO, Inc.; Minneapolis (MN); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Diversity days

Job summary

RXO, Inc. is seeking a Customer Operations Representative in Minneapolis to maintain reports, track shipments and resolve issues, ensuring a positive customer experience. Compensation starts at $21.64 per hour with potential bonus or commission.

This role supports Sales and coordinates loads, notes, and status updates across the transportation process. Ideal candidates will have strong communication skills, a self-motivated, team-friendly work style, and the ability to thrive in a fast-paced

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from inception to delivery and update customers.
• Handle shipment issues and share updates with the customer.

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced environment

Job description

RXO, Inc. is seeking a Customer Operations Representative in Minneapolis to maintain reports, track shipments and resolve issues, ensuring a positive customer experience. Compensation starts at $21.64 per hour with potential bonus or commission.

This role supports Sales and coordinates loads, notes, and status updates across the transportation process. Ideal candidates will have strong communication skills, a self-motivated, team-friendly work style, and the ability to thrive in a fast-paced