Customer Operations Specialist: Order & Problem Resolution

Cardinal Health; Salem (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay access to wages

Job summary

Cardinal Health is seeking a Customer Operations Support professional in the US to join our field operations. This full-time role entails handling customer inquiries, order processing, and problem resolution with a focus on quality and speed.

The position involves supporting an inbound call queue, updating customers on deliveries, and maintaining accuracy in daily tasks. The role requires 2–4 years in customer service, proficient Microsoft Office skills, and a team-oriented mindset.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cardinal Health is seeking a Customer Operations Support professional in the US to join our field operations. This full-time role entails handling customer inquiries, order processing, and problem resolution with a focus on quality and speed.

The position involves supporting an inbound call queue, updating customers on deliveries, and maintaining accuracy in daily tasks. The role requires 2–4 years in customer service, proficient Microsoft Office skills, and a team-oriented mindset.