Customer Operations Manager - Field Services

Hawaiian Telcom; Kahului (HI); On-site; USD 80,000 - 112,000; Full time

Job summary

A telecommunications provider in Kahului is seeking a Manager I - Customer Ops to oversee field technicians handling installation and maintenance of network elements. The ideal candidate will possess strong analytical and leadership skills, with a background in field operations and experience in managing teams in a unionized setting. This role offers a competitive salary between $80k and $112k, along with full-time employment in a dynamic work environment.

Qualifications

• Minimum 3-5 years of experience in field operations.
• Technical background in installation and repair of copper and fiber.
• Supervisory experience in a unionized environment.

Responsibilities

• Supervise field technicians in installation and maintenance.
• Analyze data to identify problems and implement improvements.
• Develop staffing models and maintain technician schedules.
• Conduct performance tracking and implement action plans.

Skills

Strong analytical skills

Customer relationship skills

Motivation and leadership skills

Planning skills

Knowledge of copper and Fioptics processes

Education

Associate's Degree or equivalent

Tools

Microsoft Office

Job description

A telecommunications provider in Kahului is seeking a Manager I - Customer Ops to oversee field technicians handling installation and maintenance of network elements. The ideal candidate will possess strong analytical and leadership skills, with a background in field operations and experience in managing teams in a unionized setting. This role offers a competitive salary between $80k and $112k, along with full-time employment in a dynamic work environment.