Customer Operations & Logistics Specialist

Avocado Green Mattresses; Fullerton (CA); On-site; USD 31,684 - 36,850; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

100% Employer Paid Life Insurance

401(k) with employer match

PTO

Employee product discount

Annual Bonus Plan

Job summary

Avocado Green Mattresses in Fullerton, CA is seeking a Customer Operations Specialist to manage customer inquiries and logistics coordination. You'll act as the primary contact for customers, ensuring excellent service while processing orders and coordinating shipments.

The ideal candidate should have 2+ years of customer service experience, strong communication skills, and proficiency in NetSuite or similar platforms. This full-time role offers medical insurance, a 401(k) plan, and other benefits.

Qualifications

• Minimum of 2 years of experience in customer service or account management.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-first mindset with a proactive and solution-oriented approach.

Responsibilities

• Act as the primary point of contact for assigned accounts.
• Process orders via EDI, e-mail and internal importing processes.
• Coordinate shipping logistics and process shipping labels.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Microsoft Office Suite

NetSuite or similar platforms

Tools

NetSuite ERP

Microsoft Excel

Job description

Avocado Green Mattresses in Fullerton, CA is seeking a Customer Operations Specialist to manage customer inquiries and logistics coordination. You'll act as the primary contact for customers, ensuring excellent service while processing orders and coordinating shipments.

The ideal candidate should have 2+ years of customer service experience, strong communication skills, and proficiency in NetSuite or similar platforms. This full-time role offers medical insurance, a 401(k) plan, and other benefits.