Sr. Section Manager - Customer Service

GlobalFoundries inc.; Austin (TX); On-site; USD 88,000 - 154,000; Full time

Job summary

GlobalFoundries in Austin, TX is seeking a Customer Service Operations Manager to lead customer fulfillment and operational support across order management, billing, inventory, and cash management, driving continuous improvement. The role bridges customers and internal teams to ensure exceptional service delivery and business performance.

The ideal candidate will be a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in customer service, order management, operations, or finance.
• Strong analytical and problem-solving skills with data interpretation experience.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Excel.

Responsibilities

• Lead customer fulfillment and order management activities.
• Oversee billing discrepancies and cash management support.
• Monitor inventory and drive operational efficiency improvements.
• Lead and develop the team to meet department goals.
• Collaborate with cross-functional and global teams on projects.
• Support EHSS programs and company policies.

Skills

Customer service

Order management

Analytical skills

Stakeholder management

Communication

Excel

Education

Bachelor's degree in Business Administration / Supply Chain / Operations / Finance

Tools

ERP systems

Microsoft Excel

Job description

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Summary of Role

We are seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. This role serves as a key liaison between customers and internal teams, ensuring exceptional service delivery, operational excellence, and business performance. The ideal candidate is a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for process improvement in a fast-paced environment.

Essential Responsibilities

• Customer & Order Management

  Act as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries.

  Oversee order and quotation management processes to ensure timely and accurate execution.

  Resolve customer issues and elevate concerns appropriately to maintain high levels of customer satisfaction.

  Collaborate with internal stakeholders to support customer schedules and operational commitments.

• Billing & Financial Operations

  Investigate and resolve billing discrepancies, ensuring accurate debit and credit processing.

  Partner with Finance teams to support cash management objectives and key performance indicators (KPIs).

  Monitor financial transactions and operational metrics to drive business performance.

• Inventory & Operational Excellence

  Monitor and take action on aged work-in-process (WIP) and inventory.

  Lead initiatives to improve operational efficiency, service quality, and process effectiveness.

  Analyze quantitative and qualitative data, identify trends, and implement corrective actions.

  Anticipate operational risks and develop preventative solutions.

• Leadership & Continuous Improvement

  Lead and prioritize team activities to meet departmental goals and objectives.

  Provide professional leadership and subject matter expertise across the organization.

  Drive rigorous process improvement and service enhancement programs.

  Establish and influence operational policies and best practices.

  Support the design and implementation of operational systems, tools, and applications as needed.

• Collaboration & Compliance

  Build strong partnerships across cross-functional and global teams.

  Work closely with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements.

  Support Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with all company policies.

  Participate in special projects and additional assignments as required.

• Other Responsibilities

  Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.
• Demonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function.
• Strong analytical and problem-solving skills with experience interpreting operational and financial data.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Prior people management or team leadership experience.
• Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Knowledge of inventory management, billing processes, cash management, and order fulfillment operations.
• Experience working in a manufacturing, semiconductor, technology, or related industry.

Expected Salary Range

$88,000.00 - $154,000.00 The exact Salary will be determined based on qualifications, experience and location.

Security Clearance

The role you are applying for may require you to obtain a US Department of Defense Security Clearance at some time during your employment. Acceptance of this role commits to applying for such if requested. Further, the applicant consents to being asked questions about their citizenship and background to assess the likelihood of obtaining a Security Clearance. The applicant also acknowledges that GlobalFoundries can only nominate and submit an application for a Security Clearance. The granting of a Security Clearance is at the sole discretion of the U.S. Government and the Department of Defense.

Equal Opportunity

GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

Company Culture

We shape what's essential. At GlobalFoundries you will find a vibrant work environment where collaboration and innovation thrive. Our diverse and global team shares a culture of respect and inclusivity, representing the best in the industry. We celebrate success together and are united by our dedication to excellence and our desire to improve and empower the world.