Customer Operations Leader: Meter Reading & Service

PNM

Albuquerque (NM)

Sur place

USD 73 000 - 121 000

Plein temps

14 jours+

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Résumé du poste

PNM is seeking a Customer Operations Supervisor (Meter Reader) who will oversee customer service, billing, meter reading, and collections, guiding a large team of union and non-union staff under general supervision. Responsibilities include enforcing operations standards, budgeting, reporting, and coordinating with other departments while ensuring safety and compliance with regulatory requirements.

A Bachelor’s degree and 5–7 years of related experience are required, along with a valid driver’s

Qualifications

Bachelor's degree in a related field with five to seven years of related experience, or equivalent combination of education and/or experience.
Must possess a current, legally valid driver's license and meet the company's driving record requirements.

Responsabilités

Implements and ensures appropriate customer operations standards are maintained through well-informed and adequately trained for full time and contract personnel.
Interprets company policies, department procedures and work rules and instructions and ensures compliance.
Sets general work assignments for the department and delegates where appropriate the direction and scheduling of these assignments.
Directs and schedules subordinate work groups to achieve departmental goals and objectives.
Formulates goals and objectives for the department to meet the overall strategic plan, establishes a plan to achieve them, adheres to a budget for the corresponding plan, and ensures proper management of resources.