Customer Operations Leader: Meter Reading & Service

PNM; Albuquerque (NM); On-site; USD 73,000 - 121,000; Full time

Job summary

PNM is seeking a Customer Operations Supervisor (Meter Reader) who will oversee customer service, billing, meter reading, and collections, guiding a large team of union and non-union staff under general supervision. Responsibilities include enforcing operations standards, budgeting, reporting, and coordinating with other departments while ensuring safety and compliance with regulatory requirements.

A Bachelor’s degree and 5–7 years of related experience are required, along with a valid driver’s

Qualifications

• Bachelor's degree in a related field with five to seven years of related experience, or equivalent combination of education and/or experience.
• Must possess a current, legally valid driver's license and meet the company's driving record requirements.

Responsibilities

• Implements and ensures appropriate customer operations standards are maintained through well-informed and adequately trained for full time and contract personnel.
• Interprets company policies, department procedures and work rules and instructions and ensures compliance.
• Sets general work assignments for the department and delegates where appropriate the direction and scheduling of these assignments.
• Directs and schedules subordinate work groups to achieve departmental goals and objectives.
• Formulates goals and objectives for the department to meet the overall strategic plan, establishes a plan to achieve them, adheres to a budget for the corresponding plan, and ensures proper management of resources.

Skills

Meter handling

Billing knowledge

Customer service

Budgeting

Leadership

Communication

Safety compliance

Education

Bachelor's degree in a related field

Tools

Field Collections System (FCS)

Business Intelligence (BI)

GIS mapping Software

Customer Information System (CIS)

OSHA compliance knowledge

NESC standards familiarity

Computer hardware

Job description

PNM is seeking a Customer Operations Supervisor (Meter Reader) who will oversee customer service, billing, meter reading, and collections, guiding a large team of union and non-union staff under general supervision. Responsibilities include enforcing operations standards, budgeting, reporting, and coordinating with other departments while ensuring safety and compliance with regulatory requirements.

A Bachelor’s degree and 5–7 years of related experience are required, along with a valid driver’s