Customer Ops Supervisor: Lead a 25-Member CS Team

Con Edison; New York (NY); On-site; USD 90,000 - 121,000; Full time

Job summary

Consolidated Edison Company of New York, Inc. (Con Edison) seeks a Supervisor, Customer Ops - Customer Assistance to lead the Customer Service Representatives, overseeing up to 25 agents handling telephone contact, mass market and commercial billing, including legacy and smart meter accounts.

The role focuses on delivering the highest quality, courteous service while achieving PSC, Corporate and Section goals, coaching staff, monitoring performance, and implementing process improvements in a

Qualifications

• High School Diploma or GED with 5 years of related work experience.
• Associate's degree with 4 years of work experience or Bachelor's with 2 years.
• Experience in Customer Operations and coaching employees.

Responsibilities

• Supervise up to 25 Customer Service Representatives handling calls and billing.
• Ensure high quality, courteous, and efficient service.
• Monitor performance and provide coaching and feedback.
• Align team with company policies and safety requirements.

Skills

Communication skills

Problem solving

Leadership

Coaching

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Consolidated Edison Company of New York, Inc. (Con Edison) seeks a Supervisor, Customer Ops - Customer Assistance to lead the Customer Service Representatives, overseeing up to 25 agents handling telephone contact, mass market and commercial billing, including legacy and smart meter accounts.

The role focuses on delivering the highest quality, courteous service while achieving PSC, Corporate and Section goals, coaching staff, monitoring performance, and implementing process improvements in a