Field Customer Service Supervisor - Lead Team & Growth

Avangrid, Inc.; Brunswick (ME); On-site; USD 87,673 - 109,500; Full time

Benefits offered by this job

Competitive benefits

Bonuses

401(k) match

Health, dental, vision

Tuition reimbursement

Career development

Job summary

Central Maine Power Co. in Brunswick, ME is seeking a Supervisor - Field Customer Service to lead a team handling billing, credit, customer service contact, meter services and collections.

The role directs field activities, ensures compliance, and manages the department budget while coordinating restoration efforts during outages. The ideal candidate has an associate degree with substantial relevant experience or a long progression from HS; bachelor’s degree is preferred.

Qualifications

• Associates Degree with 7+ years relevant experience or HS/GED with progression program and 10+ years relevant experience.
• Knowledge of the union contract is desired.
• Experience with collections activities.

Responsibilities

• Plans, schedules, directs and appraises work of direct reports and/or contingent workers.
• Leads a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, cash controls, and hiring process.
• Handles media contacts and MPUC complaints; coordinates field activities for installations and startups.
• Investigates shared/switched meter issues and theft; handles customer and inspector complaints.
• Oversees high-profile accounts related to credit, satisfaction and billing issues; supports restoration during storms.
• Participates in safety programs and ensures employee/public safety; supports storm restoration when needed.

Skills

CIS

SAP

WMS

CSS

Smartmap

Microsoft Office

Verbal Communication

Written Communication

Customer Service

Leadership

Education

Associate Degree

High School/GED + progression program

Bachelor's Degree (preferred)

Tools

CIS

SAP

WMS

CSS

Smartmap

Job description

Central Maine Power Co. in Brunswick, ME is seeking a Supervisor - Field Customer Service to lead a team handling billing, credit, customer service contact, meter services and collections.

The role directs field activities, ensures compliance, and manages the department budget while coordinating restoration efforts during outages. The ideal candidate has an associate degree with substantial relevant experience or a long progression from HS; bachelor’s degree is preferred.