Customer Operations Lead - Colors Division

Agricultural Ingredients N. America; Sauget (IL); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

On-site 5 days/week

Comprehensive benefits

Training during onboarding

Job summary

Sensient Technologies Corporation in Sauget, IL is seeking a Customer Operations Coordinator for the Colors Group. You will work with customers and internal teams to ensure accurate order entry, timely processing, and responsive problem resolution.

This role emphasizes cross-functional collaboration with planners, shipping, sales, and product teams, onsite five days a week, and a strong benefits program. A bachelor’s degree and 3 years of customer service experience are preferred.

Qualifications

• A bachelor’s degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture detail and communicate clearly.
• Ability to multitask with high attention to detail and poise.
• Proficiency in JD Edwards (JDE) and MS Office (Word, Excel, PowerPoint).
• Collaborative team player in a fast-paced environment.

Responsibilities

• Be responsible for order administration, processing, follow-up, contract review, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns.
• Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays.
• Review production and shipping schedules to determine impact on customers' deliveries.
• Work with account managers, product managers, sales staff, shipping, production and lab to resolve discrepancies.
• Resolve routine customer issues and special situations, keeping managers informed.

Skills

Customer service

Communication

Multitasking

Time management

Detail oriented

JD Edwards (JDE)

MS Office

Education

Bachelor's degree preferred

Tools

JD Edwards (JDE)

MS Office Suite

Job description

Sensient Technologies Corporation in Sauget, IL is seeking a Customer Operations Coordinator for the Colors Group. You will work with customers and internal teams to ensure accurate order entry, timely processing, and responsive problem resolution.

This role emphasizes cross-functional collaboration with planners, shipping, sales, and product teams, onsite five days a week, and a strong benefits program. A bachelor’s degree and 3 years of customer service experience are preferred.