Customer Operations Specialist — Team Growth & Delivery

Sensient Technologies; East St. Louis (IL); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Excellent compensation

Benefits package

Training & development

Job summary

Sensient Technologies is seeking a Customer Operations Coordinator to support our Colors Group in Sauget, IL. You will work cooperatively with team members to service our existing customers in a team-centric environment that promotes skill and career growth.

The role requires a bachelor’s degree (preferred) and about 3 years of customer service experience, with strong communication, multitasking, and attention to detail.

Qualifications

• A bachelor's degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely.
• Ability to multitask while maintaining high degrees of attention to detail and poise.
• Effective personal time management and organization skills.

Responsibilities

• Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns.
• Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed.
• Review production and shipping schedules to determine impact on customers' expected deliveries.
• Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
• Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service managers regarding any special situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Education

Bachelor's degree

Tools

JD Edwards (JDE)

Microsoft Office

Job description

Sensient Technologies is seeking a Customer Operations Coordinator to support our Colors Group in Sauget, IL. You will work cooperatively with team members to service our existing customers in a team-centric environment that promotes skill and career growth.

The role requires a bachelor’s degree (preferred) and about 3 years of customer service experience, with strong communication, multitasking, and attention to detail.