Customer Fulfillment & Operations Coordinator

Sensient Technologies Corporation; East St. Louis (IL); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Excellent compensation

Benefits package

Development opportunities

Job summary

Sensient Technologies Corporation is seeking a Customer Operations Coordinator to support our Colors Group in Sauget, IL. You will collaborate with team members to service existing customers in a fast-paced, onsite environment.

You will handle orders, quotes, credits or returns, review contracts, and coordinate with planners and shipping to ensure timely deliveries. A bachelor’s degree is preferred with 3+ years of customer service experience and proficiency in JD Edwards and MS Office.

Qualifications

• A bachelor’s degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
• Effective personal time management and organization skills.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired

Responsibilities

• Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns.
• Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
• Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
• Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service managers regarding any special situations.
• Manage multiple priorities and deadlines effectively while maintaining strong attention to detail and organizational skills.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Education

Bachelor's degree

Tools

JD Edwards (JDE)

Microsoft Office

Job description

Sensient Technologies Corporation is seeking a Customer Operations Coordinator to support our Colors Group in Sauget, IL. You will collaborate with team members to service existing customers in a fast-paced, onsite environment.

You will handle orders, quotes, credits or returns, review contracts, and coordinate with planners and shipping to ensure timely deliveries. A bachelor’s degree is preferred with 3+ years of customer service experience and proficiency in JD Edwards and MS Office.