Customer Operations & Inventory Specialist

DHL Supply Chain; Houston (TX); On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a Customer Service Representative to serve as a core liaison between DHL and the customer, ensuring inventory accuracy, service levels, and smooth operations. The role is primarily office-based with potential warehouse time to resolve discrepancies and issues.

Responsibilities include inventory reconciliation, cycle counting, customer communication, and supporting continuous improvement initiatives to meet contractual obligations and customer expectations.

Qualifications

• High School Diploma is required.
• Bachelor's Degree preferred.
• 1–2 years in an administrative or similar role.
• 2 years of Logistics industry experience preferred.

Responsibilities

• Inventory reconciliation, cycle count management, and physical inventory oversight.
• Customer communication and collaboration with leadership to ensure contractual obligations.
• Support Continuous Improvement initiatives and transfer best practices across sites.
• On-site role includes coordinating with the account manager and delivering operational performance.

Skills

Inventory management

Customer liaison

Data analysis

Excel

SAP experience

Communication

Education

High School Diploma

Bachelor's Degree

Tools

SAP

Microsoft Excel

Job description

DHL Supply Chain is seeking a Customer Service Representative to serve as a core liaison between DHL and the customer, ensuring inventory accuracy, service levels, and smooth operations. The role is primarily office-based with potential warehouse time to resolve discrepancies and issues.

Responsibilities include inventory reconciliation, cycle counting, customer communication, and supporting continuous improvement initiatives to meet contractual obligations and customer expectations.