Customer Service/ Support Representative

Molex; South Grafton Street (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid vacation/time off

Educational assistance

Job summary

Molex is looking for a Customer Service/Support Representative at our South Grafton, MA facility. This role involves managing the order process, acting as the primary liaison with customers and the production team. Key responsibilities include processing orders, resolving product inquiries, and maintaining customer records.

The ideal candidate has customer service experience in manufacturing or B2B environments and familiarity with ERP systems like SAP. This position offers an annual salary range of $75,000 - $90,000.

Qualifications

• Customer service experience in a manufacturing, distribution, or B2B environment.
• Experience using ERP systems like SAP or Oracle.

Responsibilities

• Enter, review, and verify customer purchase orders.
• Act as liaison between clients and internal departments.
• Answer inquiries regarding product specifications and order status.
• Handle complaints, process returns, and issue credits.
• Maintain accurate customer records and interaction logs.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Accuracy in data entry

Attention to detail

Education

Associate's or Bachelor's degree in business or a related field

Tools

ERP systems (SAP, Oracle)

Job description

Your Job

Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.

What You Will Do

• Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
• Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on‑time delivery.
• Answer inquiries regarding product specifications, lead times, and order status via phone or email.
• Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
• Maintain accurate, up‑to‑date customer records, notes, and interaction logs.
• Office Administration

Who You Are (Basic Qualifications)

• Customer service experience in a manufacturing, distribution, or B2B environment.
• Experience using ERP systems (e.g., SAP, Oracle)

What Will Put You Ahead

• Associate's or Bachelor's degree in business or a related field

For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).