Global Customer Success & Order Specialist (Onsite)

Flint Hills Resources; Lisle (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Molex is seeking a Customer Service Specialist in Lisle, IL to support strategic EMS and hyperscale customer programs with a focus on order execution and proactive communication. You will work across sales, supply chain, and manufacturing to resolve issues and ensure customer satisfaction.

The role requires experience in order management, ERP/CRM systems, and strong Excel skills, with opportunities to impact global accounts and workflow automation.

Qualifications

• Experience supporting customer accounts, order management, supply chain, logistics, or related operations.
• Experience using Microsoft Office applications, including Excel.
• Experience managing multiple priorities, customer requests, or business activities simultaneously.
• Experience communicating with internal and external stakeholders regarding business issues, order status, customer inquiries, or operational matters.
• Experience analyzing information, investigating issues, and coordinating resolution across multiple stakeholders.
• High school diploma, GED, or higher education credential.

Responsibilities

• Interact with internal and external customers daily via email, phone, and Salesforce Service Cloud.
• Support the order management process, including pre- and post-order activities such as order entry, order maintenance, expedites, customer inquiries, new product introduction (NPI) activities, and escalations.
• Support strategic EMS and hyperscale customer accounts, including Tier 1 subcontractors, with a focus on supply chain execution and customer satisfaction.
• Monitor customer demand, forecasting, order activity, and operational metrics to identify potential risks and drive resolution before customer impact occurs.
• Manage customer portals and ensure timely updates regarding order status, supply availability, demand changes, and business-critical issues.
• Partner with sales, planning, manufacturing, logistics, and supply chain teams to coordinate customer requirements and deliver effective solutions.
• Lead coordination efforts for customer escalations by gathering information, facilitating cross-functional action plans, and communicating status updates to stakeholders.
• Collaborate with global teams and utilize reporting tools, business systems, and customer data to support customer requirements, business continuity, and informed decision-making.
• Understand customer contracts, service expectations, and business requirements to ensure successful execution of account strategies.
• Identify opportunities to improve processes, streamline workflows, and increase efficiency through automation or technology solutions.
• Participate actively in team meetings, training sessions, and continuous improvement initiatives.

Skills

Customer service

Order management

Supply chain

Stakeholder communication

Multitasking

Education

Bachelor's degree

Tools

SAP

Salesforce

Excel

Job description

Molex is seeking a Customer Service Specialist in Lisle, IL to support strategic EMS and hyperscale customer programs with a focus on order execution and proactive communication. You will work across sales, supply chain, and manufacturing to resolve issues and ensure customer satisfaction.

The role requires experience in order management, ERP/CRM systems, and strong Excel skills, with opportunities to impact global accounts and workflow automation.