Customer Operations Coordinator

Zippertubing Company

Chandler (AZ)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401(k) with Company Match

Paid Parental Leave

Vacation (80 hours)

Sick Time (48 hours)

Stable Full-Time Schedule

Employee Referral Program

Job summary

Zippertubing Company in Chandler, AZ is seeking a Customer Operations Coordinator to oversee B2B customer success, order management, and manufacturing operations. You will coordinate complex orders, collaborate with Engineering, Production, Quality, Shipping, and Sales, and ensure orders are accurate before entry into production.

This role emphasizes strong organization and proactive problem solving in a fast-paced environment.

Qualifications

Associate or Bachelor’s degree in Business, Supply Chain, or Communications preferred.
4+ years of experience in Customer Operations, Order Management, or related roles.
Experience using CRM/ERP systems in a professional environment.

Responsibilities

Serve as primary contact for customer inquiries via phone, email, live chat, and in person.
Prepare, review, and process customer quotes and sales orders; verify pricing and shipping.
Coordinate cross-functional collaboration with Engineering, Production, Quality, Shipping, and Sales.
Maintain accurate customer and order information in CRM/ERP; monitor open orders and resolve issues.
Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Order management

CRM systems

ERP systems

MS Office

Communication

Education

Bachelor’s degree in Business

Tools

Microsoft Dynamics

CRM/ERP systems

Job description

Customer Operations Coordinator

B2B Customer Success | Order Management | Manufacturing Operations

Chandler, AZ | Full-Time | Onsite

Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as

Customer Account Coordinator
Customer Success Associate
Customer Support Specialist
Order Management Specialist
Customer Experience Coordinator

Zippertubing Company

Customer Operations Coordinator

B2B Customer Success | Order Management | Manufacturing Operations

Chandler, AZ | Full-Time | Onsite

Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as Customer Operations Associate

Customer Account Coordinator
Customer Success Associate
Customer Support Specialist
Order Management Specialist
Customer Experience Coordinator
Inside Sales Coordinator
Client Services Coordinator
Sales Support Specialist

Text: CustOpsCoor267 to (480) 690-2850

About Zippertubing®

The Zippertubing Company is a privately held, American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 40–50 employees, we’re large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact.

Our customized cable protection, wire harness, and engineered shielding solutions support mission‑critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. Every solution we manufacture is designed specifically to meet our customers’ unique requirements.

At Zippertubing, innovation, collaboration, and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems, building relationships, and contributing to a team where every role matters.

Position Summary

The Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.

Rather than working in a traditional call center environment, you’ll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.

This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast‑paced manufacturing environment.

Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.

What You’ll Do

Customer Relationship Management

Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
Build trusted relationships by providing responsive, professional service.
Keep customers informed throughout the order lifecycle.

Order & Account Management

Prepare, review, and process customer quotes and sales orders.
Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
Manage order revisions, cancellations, returns (RMA), and customer requests.
Coordinate payment processing and customer documentation.

Cross‑Functional Coordination

Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
Communicate changes and priorities across departments.
Assist with government solicitations and customer‑specific requirements when applicable.

Systems & Process Management

Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
Monitor open orders and proactively resolve issues before they impact delivery.
Identify opportunities to improve processes and enhance the customer experience.
Maintain organized documentation and records.

What Makes Someone Successful

The ideal candidate:

Enjoys solving problems and finding solutions.
Takes ownership of customer issues until they’re resolved.
Thrives in a structured, detail‑oriented environment.
Learns new systems quickly.
Communicates professionally with both customers and internal teams.
Works well independently while collaborating across departments.
Enjoys balancing multiple priorities in a fast‑paced environment.

Qualifications Required

Associate or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered.
4+ years of experience in one or more of the following:

Customer Operations
Customer Success
Account Coordination
Order Management
Customer Service (B2B)
Sales Support
Manufacturing Customer Support
Client Services

Experience using CRM and/or ERP systems in a professional environment.
Strong Microsoft Office skills, including Outlook, Excel, and Word.
Excellent written and verbal communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy.
Demonstrated problem‑solving and critical‑thinking abilities.

Preferred

Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.).
Experience supporting customized or engineered‑to‑order products.
Associate's or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, training, and relevant work experience will also be considered.

Benefits