Orlando E‑commerce Sales & Ops Manager

Cufflinks Depot; Orlando (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Employee discount

Job summary

Cufflinks Depot in Orlando, FL is seeking a hands-on Assistant eCommerce Sales and Operations Manager to oversee daily website and custom sales, customer service, inventory, and order fulfillment. This execution-focused role works directly with the owner, coordinating sales initiatives, order processing, and cross‑functional tasks to improve customer experience and operational efficiency.

Qualifications include 3+ years in eCommerce or related fields and ability to work full-time on-site in

Qualifications

• Three or more years of experience in eCommerce, sales, customer service, retail operations, business operations, or a related field.
• Experience coordinating workflows, projects, or team activities.
• Strong customer-service and sales skills.
• Experience with sales reports, performance metrics, and spreadsheets.
• Ability to work full-time on-site in Orlando, Florida.

Responsibilities

• Assist the owner in executing online, retail, wholesale, and custom-product sales initiatives.
• Monitor product and sales performance, including revenue, inventory availability, and customer trends.
• Help identify opportunities to increase online sales, repeat purchases, and customer engagement.
• Engage with customers through timely, professional, and sales-focused communication.
• Respond to product questions and help customers select appropriate products, customization options, and gifts.
• Support wholesale, corporate gifting, custom-product, and high-value customer accounts.
• Recommend website merchandising and product-page improvements that can enhance the online shopping experience.
• Maintain awareness of trends in men’s fashion, accessories, gifting, and eCommerce.

Skills

Customer service

Sales

Operations coordination

Time management

Multitasking

Communication

Tools

eCommerce systems

POS systems

CRM

Inventory management

Order management

Job description

Cufflinks Depot in Orlando, FL is seeking a hands-on Assistant eCommerce Sales and Operations Manager to oversee daily website and custom sales, customer service, inventory, and order fulfillment. This execution-focused role works directly with the owner, coordinating sales initiatives, order processing, and cross‑functional tasks to improve customer experience and operational efficiency.

Qualifications include 3+ years in eCommerce or related fields and ability to work full-time on-site in