Customer Operations & Analytics Specialist

Century Distribution Systems, Inc.; Glen Allen (VA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Century Express, a subsidiary of Century Distribution Systems, Inc., is seeking a Customer Operations Analyst to deliver exceptional service to our customers. You will independently manage requests, analyze data, and support the achievement of contracted service obligations while driving operational excellence.

The role involves collaboration with internal teams, focusing on improving customer experience and ensuring accurate billing and timely updates.

Qualifications

• Customer-facing operations experience preferred.
• Ability to analyze data and drive cost savings.
• Familiarity with SLA and KPI tracking.
• Strong communication and problem-solving skills.

Responsibilities

• Provide operational support across Century's logistics services.
• Drive improvements using customer metrics and KPIs.
• Analyze data and propose cost-saving solutions.
• Ensure SLA compliance and timely communications.
• Collaborate across teams to enhance customer profitability.

Job description

Century Express, a subsidiary of Century Distribution Systems, Inc., is seeking a Customer Operations Analyst to deliver exceptional service to our customers. You will independently manage requests, analyze data, and support the achievement of contracted service obligations while driving operational excellence.

The role involves collaboration with internal teams, focusing on improving customer experience and ensuring accurate billing and timely updates.