Customer Tech Integration Specialist

Century Distribution Systems, Inc.

Glen Allen (VA)

On-site

USD 60,000 - 80,000

Full time

8 hours ago

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Benefits offered by this job

Competitive base salary

Bonus tied to measurable impact

401(k) Plan

Company 401(k) Matching Contributions

Paid time off and holidays

Health, dental, and vision benefits

Disability Insurance

Life insurance

Job summary

Century Distribution Systems, Inc. seeks a Customer Tech Delivery Specialist to translate customer needs into build-ready requirements and coordinate between customer-facing, IT, and development teams.

You will troubleshoot our supply chain software, work with data interfaces, and ensure solutions are validated before release. You will analyze data formats (X12/EDIFACT/XML/JSON), plan testing in Jira/Confluence, and leverage AI tools responsibly to improve workflows while maintaining data

Qualifications

Bachelor's degree in Computer Science, Information Technology, Supply Chain, or a related field (or equivalent practical experience).
Ability to turn business needs into clear written requirements and acceptance criteria.
Working knowledge of SQL and data analysis for troubleshooting and validation.
Familiarity with databases and software code structure include SQL.
Familiarity with data exchange formats such as X12, EDIFACT, XML, JSON or delimited files.
Experience testing software and documenting results, plus comfort using tools like Jira and Confluence.

Responsibilities

Review incoming customer and internal requests for new features, reports, data interfaces and configuration changes, confirm the business problem, scope and priority, and send back requests that need more detail.
Turn business requirements into well-written development tasks in Jira, including current and requested behavior, data mappings, acceptance criteria and test scenarios.
Provide effort estimates and timeline input, and help prepare cost-benefit analyses and statements of work when approval is needed.
Investigate and resolve issues with our transportation and supply chain management platform, customer data interfaces, electronic documents and reports, finding root causes and recommending fixes that prevent repeat problems.
Analyze and troubleshoot customer data exchanges in formats such as X12, EDIFACT, XML, JSON and delimited files, and write clear specifications for new or changed interfaces and reports.
Use SQL and data analysis to research issues, validate data and answer customer and internal questions.
Plan and run feature, integration and user acceptance testing, confirm solutions work in production, and record results in Jira and Confluence.
Use approved AI tools and automation to speed up requirements writing, SQL, data analysis and support work, check all AI-assisted output for accuracy, and suggest ways to reduce manual, repetitive work.
Work with account management, support, implementation, operations and product teams, give technical recommendations, join customer calls when a deeper technical discussion is needed, and keep requesters updated until the work is delivered.
Document solutions and configurations in the team knowledge base, and share knowledge with colleagues and training teams.