Customer Operations Analyst — Patient & Partner Success

Moss Consulting; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

ReUnite Rx seeks a Customer Operations Analyst to lead cross-functional projects, own recurring performance reporting, and serve as the professional ambassador for the brand with patients, clinics, and pharmacy partners.

This role listens to needs, investigates root‑cause issues, negotiates solutions, and communicates clearly with every party involved—from resolving patient issues by phone to presenting operational trends to leadership.

Qualifications

• High School Diploma or equivalent.
• Strong Excel skills and Microsoft Office proficiency.
• CRM experience with patients or healthcare consumers.
• Excellent verbal and written communication.
• Creative problem solving and root-cause analysis abilities.
• Detail oriented with strong analytical skills.
• Experience with mediation and conflict resolution.
• Comfortable speaking to patients by phone.
• Time management and organization skills.
• Ability to adapt to a changing environment.

Responsibilities

• Lead cross-functional operational projects from scoping through completion.
• Own recurring reporting cadences on key metrics for leadership.
• Analyze data and determine solutions with root-cause analysis.
• Represent the ReUnite Rx brand professionally to patients and partners.
• Respond to inquiries by phone, email, and mail with clear solutions.
• De-escalate distressed patients and practice active listening.
• Conduct training for partners and internal staff.
• Strengthen relationships with internal teams and manufacturers.
• Assist leadership with additional projects and administrative tasks.
• Adhere to company policies and use scripts/tools appropriately.

Skills

Microsoft Office

Excel

Customer service

Data analysis

Root-cause analysis

Communication

Education

High School Diploma or equivalent

Tools

CRM Software

Data Visualization Tools

Job description

ReUnite Rx seeks a Customer Operations Analyst to lead cross-functional projects, own recurring performance reporting, and serve as the professional ambassador for the brand with patients, clinics, and pharmacy partners.

This role listens to needs, investigates root‑cause issues, negotiates solutions, and communicates clearly with every party involved—from resolving patient issues by phone to presenting operational trends to leadership.