ReUniteRX Customer Operations Analyst

Moss Consulting HR Services; Dallas (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

ReUnite Rx은 텍사스주 래스 콜리나스에서 현장 근무로 고객 운영 분석가를 채용합니다. 이 역할은 운영 프로젝트를 주도하고, 주기적 보고서를 작성하며, 환자, 진료소, 약국 파트너와의 소통을 통해 서비스 품질을 개선합니다.

데이터를 통해 의사결정을 도출하고 문제 해결을 주도하며, 전화로 문의를 처리하고 교육을 지원합니다. 세부사항에 강하고, 팀과 고객 간의 긍정적 관계를 유지할 사람을 찾습니다.

Qualifications

• CRM 경험을 통한 고객 관계 관리 능력 필요.
• 구두 및 서면 커뮤니케이션 우수성.
• 데이터 분석 및 문제 해결 능력 필수.
• 전화 상담 중심 업무 가능성.
• 시간 관리 및 다중 업무 처리 능력.

Responsibilities

• 다부문 운영 프로젝트를 기획에서 완료까지 주도합니다.
• 주요 운영 및 고객 지표에 대한 재발 보고 주기(일간/주간/월간) 관리 및 리포트 작성.
• 데이터 분석으로 문제의 원인 파악 및 해결책 협상.
• 고객, 클리닉, 제휴사와의 교류에서 브랜드를 긍정적으로 대변합니다.
• 고객 문의에 대해 전화, 이메일, 우편으로 신속하고 정확하게 대응합니다.
• 필요 시 내부 직원 및 파트너 대상 교육을 수행합니다.
• 다양한 이해관계자와의 관계를 유지 및 강화합니다.
• 운영 리더십의 추가 프로젝트 및 행정 업무에 협력합니다.

Skills

CRM experience

Communication skills

Analytical thinking

Phone support

Time management

Detail oriented

Conflict resolution

Education

High School Diploma

Tools

Microsoft Excel

Job description

Customer Operations Analyst

Las Colinas (On-site), TX

$21 ‒ $23 Hourly

ReUnite Rx partners with drug manufacturers, fertility clinics, and specialty pharmacies to improve access to fertility care for patients throughout the United States.

The Customer Operations Analyst leads operational projects, owns recurring performance reporting, and serves as a positive, professional representative of the ReUnite Rx brand for patients, clinics, and pharmacy partners. This role listens to and identifies needs, investigates and conducts root-cause analysis, negotiates appropriate solutions, and delivers clear, professional communication to every party involved — whether resolving a single patient's issue by phone or presenting operational trends to leadership.

We're looking for an energetic, reliable, and detail-oriented Analyst who thinks creatively under pressure, is comfortable being the primary phone contact for patients, clinics, and pharmacy partners, and can turn day-to-day operational data into decisions that improve product availability, reduce costs, and raise customer satisfaction.

Responsibilities

• Lead cross-functional operational projects from scoping through completion, coordinating across internal teams, pharmacy partners, and manufacturers.
• Own recurring reporting cadences — daily, weekly, and monthly — on key operational and customer metrics, translating findings into clear, easy-to-understand reports and presentations for leadership.
• Analyze data and make independent decisions to resolve technical and process issues, applying root-cause analysis to identify and negotiate the appropriate solution.
• Serve as a positive, professional representative of the ReUnite Rx brand in every interaction with patients, clinics, pharmacy partners, and manufacturers.
• Respond efficiently and accurately to patients, clinics, and pharmacy partners by phone, email, and mail — offering solutions and ensuring every caller feels supported and valued.
• Engage in active listening with callers, confirming and clarifying information, and de-escalating frustrated or distressed patients as needed.
• Conduct training for pharmacy and clinic partners as well as internal staff on ReUnite Rx products, services, and processes.
• Maintain and strengthen relationships with internal teams, clinics, pharmacy partners, and manufacturers to improve overall business performance.
• Assist Operations leadership with additional projects and administrative tasks as needed.
• Utilize company software, scripts, and tools appropriately, and adhere to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• Strong computer skills; proficient in Microsoft Office Suite, particularly Excel.
• Customer relationship management experience, ideally with patients or other healthcare consumers.
• Excellent verbal and written communication skills.
• Demonstrated ability to think creatively and challenge existing processes to solve novel or recurring problems.
• Sharp attention to detail paired with strong analytical and problem-solving skills.
• Experience with mediation and conflict resolution techniques.
• Strong time management, organizational, and decision-making skills.
• Comfortable working extensively by phone with patients, clinics, and pharmacy partners.
• Flexible and adaptable to a changing environment and new types of work.